rMB won't charge

Discussion in 'MacBook' started by micb1, May 11, 2015.

  1. micb1 macrumors newbie

    Sep 18, 2008
    It looks like my rMB does not want to charge up....

    I tried several main AC plugs in my house but same result.
    The status says Power Source: Power Adaptor
    But it says Battery is not charging....

    Has anyone else experienced this ?
  2. bibyfok macrumors 6502


    Jun 14, 2012
    Try reseting SMC: http://www.makeuseof.com/tag/reset-macs-smc-pram/
  3. Kiwi 99 macrumors regular

    Kiwi 99

    Apr 4, 2011
    Sorry if this is a silly question, but what percentage charge is it currently at? If it's at or close to 100%, and it's still plugged in, it will indeed show power source : power adapter, not charging.
  4. micb1 thread starter macrumors newbie

    Sep 18, 2008

    I tried resetting SMC and PRAM with no success.


    It is at 66% and it has been all day despite being plugged in with me using it or not using it (shut down).
  5. Kiwi 99 macrumors regular

    Kiwi 99

    Apr 4, 2011
    and if its not my simple suggestion, then sounds like a hardware issue?
    Hopefully just a faulty charger.


    Sounds like ring Apple to me. Or maybe it will stay at 66% for eternity? then it would be fine :)


    Maybe that's not such a bad idea... just keep using it (unplugged) until it dies, and then see what it thinks. Surely it can't still think it's 66%. Might work.


    What about under About This Mac, System Report, Power,
    is the "Charge Remaining" changing?
    (Eg note the number, charge for a while, press System Report again, and see if it's changing).
  6. micb1 thread starter macrumors newbie

    Sep 18, 2008
    I have now ran the diagnotic at start-up and it identifies a fault with the battery not charging under code PPP003.... Very useful....

    Now chatting with support...
  7. micb1 thread starter macrumors newbie

    Sep 18, 2008
    Apple customer service and hardware quality seem to be going down...

    They obviously have no clue of what the problem is. It is hard to assess remotely I agree.

    Solution is go to your nearest apple store. To do what ? They have no stock and to get a slot in London is like several days away or hours of waiting.

    For a brand new top of the range 1.3 rMB..... That I waited 4 weeks to get....
  8. paulopadopa macrumors regular

    Jun 13, 2012
    Simply having one device that is faulty doesnt mean quality control is suffering. These things happen. And they happen to all electronics.

    Simply go to the store or return for a refund.
  9. tutux macrumors member


    May 4, 2015
    The issue raised is the non ability to run a remote test to trigger a replacement and the need to suffer in apple store... To get nothing as they dont have stock...

    **** happens, more important is how you clean it!
  10. paulopadopa macrumors regular

    Jun 13, 2012
    How is that a problem again?

    Having been around some years. It's standard procedure to have a technician assess a fault. If that means in person then it means in person. SOGA covers this as its within the time limit. I believe trading standards allow up to 90 days to resolve defects. It makes sense for a manufacturer to want to assess a "fault" before replacing (?) fixing (?) . In this case they would likely fix the fault. They can't do that remotely if it's broken. OP still had the option to send it back within the return window for a refund.

    Perhaps you're not being clear. What would you expect apple to do?
  11. kingofwale macrumors 6502a


    Apr 24, 2010
    why return for a refund? Because the laptop broke within days?

    QC has definitely gone down hill for a while now with Apple, this goes from iphone to macbook to software, let's not kid ourselves here.
  12. paulopadopa macrumors regular

    Jun 13, 2012
    Citation needed.

    Apple ship more products now than ever. Even if the failure rate stayed the same the amount of failures would go up and be more visible. They doesn't mean anything.

    There is no way that you would personally know about QC statistics for apple if you don't work for them. If you do have that statistics by all means share them.
  13. Kiwi 99 macrumors regular

    Kiwi 99

    Apr 4, 2011
    I've been back in the Mac fold for about 10 years now... I'd say software has been at a roughly constant quality level (very-high-but-not-perfect)

    For hardware, I can only speak for myself. I've bought quite a lot of Apple products and the failure rate for me has been 0%.
  14. micb1 thread starter macrumors newbie

    Sep 18, 2008
    The main issue raised is that I have purchased the laptop online. If there is a fault with the hardware (if it was software I think it would be identifiable and rectifiable remotely) then I would not expect to be asked to go in a retail shop especially when I do not live next to one.

    Also, the level of activity in Apple shops has gone through the roof. Getting an appointment is usually several days after and if you just turn up you can wait for hours.

    And then again, Apple has played a strange game with supply on this new product. Even if I was to go to an Apple shop, travel 2h return, wait 1h in the shop. What can they do, except telling me, sorry we do not have 1.3 rMB in stock, we will order the part required and you will have to come back in x days to waste a full day again...

    So, I would expect Apple to say, we are sorry we missed a faulty item, we will send a replacement straight away and you can send your faulty computer back.

    I think they have enough margins in their products to offer this level of customer service.

    I am trying to do a clean re-install and then I will call the salesteam to request an exchange. Failing that it will be a return and a refund.

    I am "lucky", the rMB is just a second computer for travel and that I have a rMBP so I can carry on working !
  15. Kiwi 99 macrumors regular

    Kiwi 99

    Apr 4, 2011
    You don't need to go to a store if it's that far away. Just sign on to your Apple Store account and go into the Return Items part. They send whatever courier thingy you need to send it back.
  16. MickeyDoodle, May 15, 2015
    Last edited: May 19, 2015

    MickeyDoodle macrumors newbie


    Apr 13, 2015
    Auburn NY
    I am also starting to have problems with mine charging. Was fine for the first three weeks, now not so much.

    Just an update- my issue ended up being a defective usb-c cable (not the brick.) Just thought I would update in case anyone started having a similar issue.
  17. gglockner macrumors 6502


    Nov 25, 2007
    Bellevue, WA
    For the OP, Apple Hardware Test found a fault. This is a very straightforward situation: document the fault code, and the computer will be replaced under warranty.

    I have a slightly less troubling situation with my rMB: if the following 3 conditions hold:
    1. The battery is far from fully charged (say, below 80%)
    2. The computer is plugged in and turned on
    3. The computer is under load (running something)
    Then the power periodically behaves like it gets disconnected. My computer has no faults in Apple Hardware Test. I have simply learned to ignore this - it goes away when the computer becomes fully charged.
  18. micb1 thread starter macrumors newbie

    Sep 18, 2008
    rMB now returned for an exchange last week.

    Expected replacement not before 2nd June...

    For a product ordered on launch day, it will have been 2 full months by the time the replacement arrives.
    You can argue all you want, this is not the kind of customer service or quality standard I am expecting from the Apple brand.

    But may be by that time they will have finally managed to get a single case to put it in...

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17 May 11, 2015