Just for levity, the computer my wife bought works perfectly, always did and still does. Maybe we're lucky but I think we are actually typical. Back when she purchased it we were so excited and so I coerced her to use her Photoshop skills to help me do a satirical "un-boxing" of her new computer but with my old-Royal-desk-typewriter as a stand-in. Well we got lazy AND distracted[3YO in residence] but here is the picture of my royal "Apple:" She made it as well as a couple others. Thanks!