rmbp backlight does not work

Discussion in 'MacBook Pro' started by Applefanboy8153, Mar 1, 2013.

  1. Applefanboy8153 macrumors regular

    Joined:
    Sep 3, 2012
    #1
    hi guys, I just got my delivery of the new MacBook pro retina 13, I set up my new mac and then suddenly the keyboard backlight stopped working, even the light at the back of the screen has stopped working. What should I do? :mad:
     
  2. Applefanboy8153 thread starter macrumors regular

    Joined:
    Sep 3, 2012
    #3
    The nearest apple store is 30 miles away! I ordered it online
     
  3. bobcan macrumors 6502a

    bobcan

    Joined:
    Jan 8, 2007
    Location:
    Sunny but Cold.. Canada
    #5
    With all due respect, asking here is NOT really of much benefit, unless it makes you feel better..

    Warranty is Warranty.. Giddy UP, get it back to them!! :apple:
     
  4. Sean76 macrumors 6502a

    Sean76

    Joined:
    Feb 10, 2013
    Location:
    NYC
    #6
    same thing happen to me a few weeks ago, the backlit keyboard would only work with a restart and then just not work at all after a few minutes or so. When I called Apple they had me do a few resets with pressing a few buttons, etc. In the end we just couldn't get it working properly and it looked to be a bad sensor so I returned it and got a new one. Dont mess around with this, get it replaced with a new one while your in the return period. You surely dont want to go past that period and then have to loose your computer for a few days while they have to start performing surgery on such a new machine.
     
  5. BeeJee macrumors 6502

    Joined:
    Nov 27, 2011
    Location:
    Long Island/North Jersey
    #7
    Keep it, you don't need a keyboard backlight, or backlight for the screen. Thats more of a luxury. :rolleyes: I mean really, what kind of answers do you expect. If there's a problem contact the company, not to difficult to comprehend.
     

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