I've had a rMBP for the past two months. When I first received it, I didn't notice any dead pixels. Now it seems that a black pixel is visible on a white screen. It's the only one I've seen so far, but it is a problem for me. Apple's quality control is abysmal, and customer service is no help. I could try to have the screen replaced, but the Apple rep said they won't do it for one dead pixel. That's preposterous! Apple charges a lot of money for these laptops. I would think they would have better quality control. What a joke!
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rMBP dead pixels
- Thread starter shadotp
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There is software to magnify parts of the screen, use that to see if it is a dead pixel and not damage on the screen, maybe it is stuck and before there was a way to unstuck dead pixels.
No matter what, your laptop screen must be replaced even if it's one dead pixel. Try different apple rep if needed.
If you talk to the manager, they may let you to use your laptop until the screen arrives. Although it's highly unlikely.
Anyway, if you don't want to wait you shouldn't replace your screen and accept a dead pixel.
I just had my hi-res cMBP screen replaced due to some stuck pixels and they let me keep my machine until the part arrived. It took 3 days for the replacement to come in, I brought it in the afternoon the part arrived and picked it up the next morning.