rMBP Delivery - Dent

Paradoxum

macrumors newbie
Original poster
Oct 4, 2012
4
0
Hello everyone

After my old 2008 pre-unibody MBP passed away, I decided to get the new rMBP. I had to wait without having another Mac or PC to work on.

Today it finally arrived....and its got 2 dents on the flip side :mad:. That thing costs CHF 2500.-- and then its got dents?! Thats soooooo annoying. Because of the issue I haven't even turned it on yet. Its just here right beside me in its white box and laughing at me.

However, the problem is, i cannot wait for another 2 weeks for a new rMBP to arrive. I need it for work and university!
My question is: Can I just go to an apple store - or the premium reseller since we have got no proper AppleStore in our town - hand it in and get a new one in return?

Thank you in advance for your help.

Regards
 

Paradoxum

macrumors newbie
Original poster
Oct 4, 2012
4
0
Thats exactly what I did but since its already close to 9 pm here in Switzerland there is no way someone would answer the phone.

I thought maybe someone here might know about how they proceed with this kind of issues. Guess I just have to wait for tomorrow.

Thank you anyways :).
 
Comment

Dark Void

macrumors 68030
Jun 1, 2011
2,614
478
As far as your reseller you have to check with their replacement policy. It seems you purchased online though so I am assuming that it would have to have been ordered through that specific reseller in order for you to have any luck with a replacement.
 
Comment

Paradoxum

macrumors newbie
Original poster
Oct 4, 2012
4
0
I purchased it online through apple. So returning it wouldn't be a problem.

So, i decided to turn it on anyways and look how it works. Turns out its got the SSD from Samsung and a Samsung panel as well. Its got no dead pixels, it doesn't lag when scrolling and overall its just super fast.

Tough time to decide wether to take it back or keep it. Is it possible to just buy/get another aluminum back cover for it?

Regards

P.S: I will try to post pics asap.
 
Comment

JNaut

macrumors member
Aug 8, 2006
54
0
The bottom is dented? I'm fairly picky about things but that wouldn't bother me in the least bit. If you have a great screen, my advice would just be to deal with it.
 
Comment

Dark Void

macrumors 68030
Jun 1, 2011
2,614
478
The bottom is dented? I'm fairly picky about things but that wouldn't bother me in the least bit. If you have a great screen, my advice would just be to deal with it.
You would accept a NEW computer with dents in it?
 
Comment

AirThis

macrumors 6502a
Mar 6, 2012
505
0
Hello everyone

After my old 2008 pre-unibody MBP passed away, I decided to get the new rMBP. I had to wait without having another Mac or PC to work on.

Today it finally arrived....and its got 2 dents on the flip side :mad:. That thing costs CHF 2500.-- and then its got dents?! Thats soooooo annoying. Because of the issue I haven't even turned it on yet. Its just here right beside me in its white box and laughing at me.

However, the problem is, i cannot wait for another 2 weeks for a new rMBP to arrive. I need it for work and university!
My question is: Can I just go to an apple store - or the premium reseller since we have got no proper AppleStore in our town - hand it in and get a new one in return?

Thank you in advance for your help.

Regards
If you aren't eligible for an edu rebate, return the machine and go buy one at Digitec. They're cheaper than Apple. They sell the base rMBP for 2299 Swiss francs. Normally they have the model in stock. Check their website.

Edit: even if you are eligible for a student rebate, I would call Digitec and ask them if they will sell it with the student discount. They have several configs of the retina in stock.
 
Last edited:
Comment

Raunien

macrumors 6502
Aug 3, 2011
438
28
Hello everyone

After my old 2008 pre-unibody MBP passed away, I decided to get the new rMBP. I had to wait without having another Mac or PC to work on.

Today it finally arrived....and its got 2 dents on the flip side :mad:. That thing costs CHF 2500.-- and then its got dents?! Thats soooooo annoying. Because of the issue I haven't even turned it on yet. Its just here right beside me in its white box and laughing at me.

However, the problem is, i cannot wait for another 2 weeks for a new rMBP to arrive. I need it for work and university!
My question is: Can I just go to an apple store - or the premium reseller since we have got no proper AppleStore in our town - hand it in and get a new one in return?

Thank you in advance for your help.

Regards
I had the exact same problem as you a couple weeks ago. When my macbook pro came, it was damaged. I called applecare and I told them that I wanted a replacement. I also added that I wouldn't be able to last a long time without a computer. They were able to ship out the replacement and let me keep my original until the replacement came. When I received the replacement, I shipped back the original.

Call customer support/applecare and let them know.
 
Comment

SchuettS

macrumors 6502
Dec 4, 2008
329
0
Like the person above mentioned, they will send you a replacement and let you keep yours. Now the question is, if you got one with an LG screen with IR could you just switch the bottom plates around and keep the one w the Samsung screen?
 
Comment

T5BRICK

macrumors G3
Aug 3, 2006
8,102
2,095
Oregon
I purchased it online through apple. So returning it wouldn't be a problem.

So, i decided to turn it on anyways and look how it works. Turns out its got the SSD from Samsung and a Samsung panel as well. Its got no dead pixels, it doesn't lag when scrolling and overall its just super fast.

Tough time to decide wether to take it back or keep it. Is it possible to just buy/get another aluminum back cover for it?

Regards

P.S: I will try to post pics asap.
If Apple Stores or AASPs work the same there as they do here in the US, you should be able to just have the bottom panel replaced.
 
Comment

Mac-Tech

macrumors regular
Jun 4, 2012
214
0
Toronto, ON
Hello everyone

After my old 2008 pre-unibody MBP passed away, I decided to get the new rMBP. I had to wait without having another Mac or PC to work on.

Today it finally arrived....and its got 2 dents on the flip side :mad:. That thing costs CHF 2500.-- and then its got dents?! Thats soooooo annoying. Because of the issue I haven't even turned it on yet. Its just here right beside me in its white box and laughing at me.

However, the problem is, i cannot wait for another 2 weeks for a new rMBP to arrive. I need it for work and university!
My question is: Can I just go to an apple store - or the premium reseller since we have got no proper AppleStore in our town - hand it in and get a new one in return?

Thank you in advance for your help.

Regards

RETURN IT you paid a hefty price for it, ask them for a Samsung panel...

----------

the bottom is dented? I'm fairly picky about things but that wouldn't bother me in the least bit. If you have a great screen, my advice would just be to deal with it.
why???
 
Comment

Paradoxum

macrumors newbie
Original poster
Oct 4, 2012
4
0
Good morning everyone

Thanks for the numerous replies.

I called Apple and within 3 mins they agreed on sending me a new rMBP without me having to send the dented one back before the new one has arrived.
Thats just perfect :).

Concerning the discount: I am indeed eligible for an edu discount. Thats why i got it through "Neptun". In the end I paid aprox CHF 2250.-- with an 3 years apple care protection plan included.

Greetz
 
Comment

AirThis

macrumors 6502a
Mar 6, 2012
505
0
Great news! Thanks for your feedback. I was wondering how they would handle this.
 
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