rMBP, kernel panic, black screen at login. Worth exchanging?

Discussion in 'MacBook Pro' started by PCWebbJR, Aug 12, 2012.

  1. PCWebbJR, Aug 12, 2012
    Last edited: Aug 12, 2012

    PCWebbJR macrumors member

    Joined:
    Jun 20, 2012
    Location:
    Chicago, Illinois
    #1
    I received my rMBP 2 days ago, and in those days I've already had a kernel panic (seems resolved?) and 4 or 5 freezes at start up/login/shut down/restart.

    As a result, so far I've not been happy with the out-of-the-box experience. I've owned macs, but this is the first one I've had any issues with right away. This is disconcerting to me. Is it worth exchanging it for another one? Anyone else with similar issues running ML...what did you do?
     
  2. DrFate09 macrumors newbie

    Joined:
    Jul 25, 2012
    Location:
    IN, USA
    #2
    I've had several black screens at login, you can fix it by setting up automatic login under your User preference pane. I think the problem is a bug in the OS.
     
  3. stevelam macrumors 65816

    Joined:
    Nov 4, 2010
    #3
    i haven't had any kernel panics or freezes and startup/shutdown/login since i got mine about 2 weeks ago. running ML and base config RMBP + 16gb of ram.
     
  4. PCWebbJR thread starter macrumors member

    Joined:
    Jun 20, 2012
    Location:
    Chicago, Illinois
    #4
    How about kernel panics? Seems a little early (the first day I had the product) to be having system crashes.
     
  5. Blaine macrumors 6502a

    Blaine

    Joined:
    Dec 3, 2007
    Location:
    Abilene TX
    #5
    You might try reloading mountain lion from scratch. Just format the drive and use Internet recovery.

    The only reason why I'm saying this, is because I got a custom MacBook pro from apple about 3 years ago. When I first booted it up, it would hard lock up and had to be shut off. The laptop was unusable, and I called apple expecting to have to rma it, but the phone guy said to reinstall the os. So I did that, and the machine worked fine ever since.

    If it still has problems after that, you'll have to return it.
     
  6. 725032 Guest

    725032

    Joined:
    Aug 5, 2012
    #6
    return that sucker.... rMBP are turning in to a PR nightmare for apple!
     
  7. PCWebbJR thread starter macrumors member

    Joined:
    Jun 20, 2012
    Location:
    Chicago, Illinois
    #7
    Thanks for the suggestion. I'll give it a shot. :)

    ----------

    I mean, I love the machine. It's lightning quick, but I'm skeptical about a computer that crashes right out of the box. Just unsure if it's something worth requesting an exchange over.
     

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