rMBP (Mid-2012) %82 Health @534 Cycle

Discussion in 'MacBook Pro' started by Kuray, Jun 2, 2015.

  1. Kuray macrumors regular

    Joined:
    Jul 24, 2010
    #1
    Hi,

    I bough my rMBP at 12 August 2012. I bought it with AppleCare so my warranty ends in 12 August 2015.

    Info from Apple's System Information
    Cycle Count: 534
    Condition: Normal
    Info from CoconutBattery
    Cycle Count: 534
    Health: %81.9

    As for as I know, it is OK for %80 up to 1000 cycles. Mine is half of it but it is at about %82

    I picked up my rMBP just a days ago from Apple. The main issue was different but I said them I have battery health problem too.

    After picking up they said that they checked up from their own special Test Programs and battery is OK and does not require any replacement.

    The health will drop definitely before 1000 cycle. If it is %82 in 534 cycle, imagine what will it be like in 3-4 months.

    Should Apple replace my battery or not?
     
  2. Jozone macrumors 6502

    Joined:
    Jul 24, 2007
    #2
    If Apple sees the health as okay and it isnt below 80% prior to warranty end, the battery remains.
     
  3. Samuelsan2001 macrumors 603

    Joined:
    Oct 24, 2013
    #3
    This is the crux of the matter. The warranty is for 1000 cycles or the 3 year warranty, ie once the warranty is up the cycle count means nothing it is just a consumable item past it's date at that point and they'll charge you.
     
  4. Kuray thread starter macrumors regular

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    Jul 24, 2010
    #4
    So if 3 years pass and after 1 month of warrant end date, the battery drops %78 and Apple won't care about it.
     
  5. Jozone macrumors 6502

    Joined:
    Jul 24, 2007
    #5
    Technically, yes this is correct. Your mileage may vary if an Apple tech will feel bad for you - but my sense is unless it was something significant under 80% with your cycle count (say <70%) it would not be swapped even as a courtesy out of warranty.

    Apple is warrantying that the battery will last with at least 80% of its health for the first 3 years, or 1000 cycles.
     
  6. Kuray thread starter macrumors regular

    Joined:
    Jul 24, 2010
    #6
    They should make something out for customer satisfy.
     
  7. Gav2k macrumors G3

    Gav2k

    Joined:
    Jul 24, 2009
    #7
    Apple don't charge a massive amount given most machines are case exchange as part of the process.
     
  8. Jozone macrumors 6502

    Joined:
    Jul 24, 2007
    #8
    Exactly - if the battery every really becomes a problem you're looking at ~$200 for a new topcase and battery? Sounds reasonable to me.
     
  9. Beau10 macrumors 6502a

    Joined:
    Apr 6, 2008
    Location:
    Downtown San Diego
    #9
    Back in 2k10 or so I had a 2008 MBP (the old body style). Back then I believe it was 80% within 300 cycles (1 year default, 3 years w/ AppleCare which I had). I was down to something like 72% at 250 cycles, the machine was less than 3 years old, so to me technically it warranted a replacement.

    I was surprised to find myself getting pushback from support - they said this wasn't a hard and set rule but more of a guideline and that if there wasn't obvious defect Apple's stance was that my usage could have been an issue. Called another support person and got the same. Hopefully Apple is better on this but don't be surprised if you can't get a replacement once it dips below 80%.
     
  10. Jozone macrumors 6502

    Joined:
    Jul 24, 2007
    #10
    I think the difference is now that there is a diagnostic that throws a "bad/failed" battery warning that would allow a repair to be covered by warranty.
     
  11. Beau10, Jun 6, 2015
    Last edited: Jun 6, 2015

    Beau10 macrumors 6502a

    Joined:
    Apr 6, 2008
    Location:
    Downtown San Diego
    #11
    The OS battery condition was showing "needs replacement". Support put forth the argument that usage scenarios can affect battery health and that there was no hard and fast rule on what constituted a replacement.

    The warranty language remains wiggly, IMO giving support room to deny claims after asking some basic usage questions if they wish:

    "Your battery is designed to retain up to 80% of its original capacity at 1000 complete charge cycles. The one-year warranty includes replacement coverage for a defective battery."

    Instead of something to the effect of "Your battery is warrantied to retain at least 80%..." Apple may be different on this now, and/or this largely could come down to who you talk to.
     
  12. Jozone macrumors 6502

    Joined:
    Jul 24, 2007
    #12
    Really good to know - so at this point they leave this level of ambiguity for all device battery replacements?
     
  13. iliasp macrumors member

    iliasp

    Joined:
    Jan 23, 2013
    Location:
    Greece
    #13
    Same rMBP Mid 2012 since Oct 12'
     

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  14. Kuray thread starter macrumors regular

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    Jul 24, 2010
    #14
  15. Samuelsan2001 macrumors 603

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    Oct 24, 2013
    #15
  16. Kuray thread starter macrumors regular

    Joined:
    Jul 24, 2010
    #16
    Genius said that they use their own software to check for it. I use coconutBattery therefore they won't accept my percentage BTW
     
  17. kwokaaron macrumors 6502a

    kwokaaron

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    Sep 20, 2013
  18. Samuelsan2001 macrumors 603

    Joined:
    Oct 24, 2013
    #18
    I'd expect nothing more.
     

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