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macchiato2009

macrumors 65816
Original poster
Aug 14, 2009
1,258
1
Hi

I just realized while watching a movie that the left bottom corner of my screen has a minor light leak

should i call apple and have it replace while being within return days or should i keep it with the risk of getting another one worse if i exchange it ?


by the way, it's a BTO, so i might wait for a week for the new one to arrive if i decide to call
 

macchiato2009

macrumors 65816
Original poster
Aug 14, 2009
1,258
1
taken with my iphone

colors are not accurate as the screen does not seem black

when i look at my screen, only the bottom left is concerned, do not pay attention to the other corners on the picture

 

macchiato2009

macrumors 65816
Original poster
Aug 14, 2009
1,258
1
i was wondering if customer service would allow me to keep my machine until i receive the new one

or should i go to the genius bar (but still, same situation, will they keep it?)
 

alphaod

macrumors Core
Feb 9, 2008
22,182
1,240
NYC
i was wondering if customer service would allow me to keep my machine until i receive the new one

or should i go to the genius bar (but still, same situation, will they keep it?)

Genius Bar would be the fastest option.

As with online, you could ask for an advanced replacement (authorize amount on a debit/credit card).
 

macchiato2009

macrumors 65816
Original poster
Aug 14, 2009
1,258
1
i agree GB would be the fastest because they just need to replace the panel

but will they keep the machine until panel is completely replaced ?


as for replacement by customer service, do they usually agree to order BTO machines while we keep the defective one ?
 

Ploki

macrumors 601
Jan 21, 2008
4,250
1,510
this is minor, and even I was thinking of exchanging it, but given that it has no other problems I doubt I'll do any better.

JwGUaCu.jpg


edit: How do I do the thumbnail here?
 

macchiato2009

macrumors 65816
Original poster
Aug 14, 2009
1,258
1
i was not able to shoot the screen correctly

but my corner is only bright when i watch movies

i'll try to call customer service on Monday

otherwise i'll try the Genius Bar when i have some time
 

Ploki

macrumors 601
Jan 21, 2008
4,250
1,510
i was not able to shoot the screen correctly

but my corner is only bright when i watch movies

i'll try to call customer service on Monday

otherwise i'll try the Genius Bar when i have some time

Mine looks exaggerated too, i shot it with an iphone 4 and it doesn't look as bad in real life, so if you take mine down a notch and yours a notch you still have significantly worse leak. I can't see it while watching a movie at all
 

macchiato2009

macrumors 65816
Original poster
Aug 14, 2009
1,258
1
went to a genius bar on sunday to have the new panel ordered (actually, the whole screen is in one piece)

shipped yesterday

came back this morning to drop the MBP

got it back in the evening

perfect :)


so happy

no more leak

the panel is a bit warmer, so now i have to find a calibrated profile, but i'm relieved

no need to call customer service for ordering a replacement...
 
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