rMBP: minor lightleak/backlid: exchange or keep ?

Discussion in 'MacBook Pro' started by macchiato2009, Jan 26, 2013.

  1. macchiato2009 macrumors 65816

    Joined:
    Aug 14, 2009
    #1
    Hi

    I just realized while watching a movie that the left bottom corner of my screen has a minor light leak

    should i call apple and have it replace while being within return days or should i keep it with the risk of getting another one worse if i exchange it ?


    by the way, it's a BTO, so i might wait for a week for the new one to arrive if i decide to call
     
  2. Ploki macrumors 68000

    Joined:
    Jan 21, 2008
  3. macchiato2009 thread starter macrumors 65816

    Joined:
    Aug 14, 2009
    #3
    taken with my iphone

    colors are not accurate as the screen does not seem black

    when i look at my screen, only the bottom left is concerned, do not pay attention to the other corners on the picture

    [​IMG]
     
  4. nickbarbs macrumors regular

    Joined:
    Nov 26, 2009
  5. macchiato2009 thread starter macrumors 65816

    Joined:
    Aug 14, 2009
    #5
    i was wondering if customer service would allow me to keep my machine until i receive the new one

    or should i go to the genius bar (but still, same situation, will they keep it?)
     
  6. alphaod macrumors Core

    alphaod

    Joined:
    Feb 9, 2008
    Location:
    NYC
    #6
    Genius Bar would be the fastest option.

    As with online, you could ask for an advanced replacement (authorize amount on a debit/credit card).
     
  7. macchiato2009 thread starter macrumors 65816

    Joined:
    Aug 14, 2009
    #7
    i agree GB would be the fastest because they just need to replace the panel

    but will they keep the machine until panel is completely replaced ?


    as for replacement by customer service, do they usually agree to order BTO machines while we keep the defective one ?
     
  8. J3ffry macrumors member

    Joined:
    Dec 30, 2012
    #8
    Do you got an LG or a samsung screen?
    Just wondering...
     
  9. Ploki macrumors 68000

    Joined:
    Jan 21, 2008
    #9
    this is minor, and even I was thinking of exchanging it, but given that it has no other problems I doubt I'll do any better.

    [​IMG]

    edit: How do I do the thumbnail here?
     
  10. macchiato2009 thread starter macrumors 65816

    Joined:
    Aug 14, 2009
    #10
    i was not able to shoot the screen correctly

    but my corner is only bright when i watch movies

    i'll try to call customer service on Monday

    otherwise i'll try the Genius Bar when i have some time
     
  11. Ploki macrumors 68000

    Joined:
    Jan 21, 2008
    #11
    Mine looks exaggerated too, i shot it with an iphone 4 and it doesn't look as bad in real life, so if you take mine down a notch and yours a notch you still have significantly worse leak. I can't see it while watching a movie at all
     
  12. macchiato2009 thread starter macrumors 65816

    Joined:
    Aug 14, 2009
    #12
    went to a genius bar on sunday to have the new panel ordered (actually, the whole screen is in one piece)

    shipped yesterday

    came back this morning to drop the MBP

    got it back in the evening

    perfect :)


    so happy

    no more leak

    the panel is a bit warmer, so now i have to find a calibrated profile, but i'm relieved

    no need to call customer service for ordering a replacement...
     
  13. vmflapem macrumors 6502

    Joined:
    Dec 27, 2013

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