*************
UPDATE AS OF 24th Aug
*************
pls help...
my unit spent 2 days at my local service centre. they did their standard apple tests and all results returned green.
THUS, they didn't do shyt to the unit. called me and gave me back the unit as is.
when collecting the unit, i did the speaker cracking test (one of my complains) right in front of their faces, it was in the windows mode as the windows has the basic speaker test sound in the control panel. definite crack even obvious to the apple counter person.
however, the technician who did the test claims that all hardware testing proves to be valid and no errors are found. there is nothing more he will do to the unit.
my problem with the nvidia card still persist but benchmarking tools and live demo via games is "NOT CREDIBLE" in the face of apple as their hardware test results says OTHERWISE!
cinebench is the only live performance i can demonstrate as i don't have games in mac. but cinebench is not credible.
3dmark11 results and gameplay performance is obvious prove something is wrong with the macbook, but again my problem with them so far is that it is not credible???
i am demanding a new unit, this problem kicked in on day 11th, didn't raise the issue to apple till day 13th, sent the unit in with no results, now it is day 16th. and "TECHNICALLY" i have no prove/basis on my new unit claims.
HELP me anyone?!
here are some logs i got from GPUObserver37 *windows widget* while playing prototype @ all max, 1920x1200 (alt-tabbing out and quickly logging the current GPU usage)... it was perfectly playable before this issue kicked in, now it lags like hell... but according to the log, the nvidia card is being push appropriately... any help? perhaps the voltage is lacking? reported voltage is @ ~0.8-0.9v all the time...
########## GPU Observer - Gadget Dump ##########
-----------------------------------------------
OS Version: Microsoft Windows 7 Enterprise SP1 64-bit
RuntimeVersion: v2.0.50727
-----------------------------------------------
ReaderBuild: x64
ReaderValid: True
ReaderVersion: 3.7.0.0
ReaderDirectory: \GPUObserver37.gadget
-----------------------------------------------
NVIDIA Driver: 8.17.12.9649
NVAPI Available: True
-----------------------------------------------
Internal Index: 0
Vendor: NVIDIA
Name: GeForce GT 650M
GPU Clock: 900MHz
MEM Clock: 2508MHz
Shader Clock: 1800MHz
GPU Temp: 59°C
PCB Temp: 0°C
GPU Usage: 0%
MCU Usage: 0%
VPU Usage: 0%
FanLevel: -1%
FanRPM: 0rpm
PCIe: x8
Mem Total: 1024MB
Mem Free: 673MB
-----------------------------------------------
###############################################
########## GPU Observer - Gadget Dump ##########
-----------------------------------------------
OS Version: Microsoft Windows 7 Enterprise SP1 64-bit
RuntimeVersion: v2.0.50727
-----------------------------------------------
ReaderBuild: x64
ReaderValid: True
ReaderVersion: 3.7.0.0
ReaderDirectory: \GPUObserver37.gadget
-----------------------------------------------
NVIDIA Driver: 8.17.12.9649
NVAPI Available: True
-----------------------------------------------
Internal Index: 0
Vendor: NVIDIA
Name: GeForce GT 650M
GPU Clock: 446MHz
MEM Clock: 2001MHz
Shader Clock: 891MHz
GPU Temp: 64°C
PCB Temp: 0°C
GPU Usage: 6%
MCU Usage: 1%
VPU Usage: 0%
FanLevel: -1%
FanRPM: 0rpm
PCIe: x8
Mem Total: 1024MB
Mem Free: 671MB
-----------------------------------------------
###############################################
########## GPU Observer - Gadget Dump ##########
-----------------------------------------------
OS Version: Microsoft Windows 7 Enterprise SP1 64-bit
RuntimeVersion: v2.0.50727
-----------------------------------------------
ReaderBuild: x64
ReaderValid: True
ReaderVersion: 3.7.0.0
ReaderDirectory: \GPUObserver37.gadget
-----------------------------------------------
NVIDIA Driver: 8.17.12.9649
NVAPI Available: True
-----------------------------------------------
Internal Index: 0
Vendor: NVIDIA
Name: GeForce GT 650M
GPU Clock: 900MHz
MEM Clock: 2508MHz
Shader Clock: 1800MHz
GPU Temp: 63°C
PCB Temp: 0°C
GPU Usage: 9%
MCU Usage: 1%
VPU Usage: 0%
FanLevel: -1%
FanRPM: 0rpm
PCIe: x8
Mem Total: 1024MB
Mem Free: 698MB
-----------------------------------------------
###############################################
************
original post
************
just to inform you guyz about my incident...
---> retina base model with 16gb ram upgrade
i was happy to use the retina for about near 2 weeks (received 8 aug)... had bootcamp on it win7 ... updated to the beta drivers in laptopvideo2go.com
was extremely happy with the performance level... played borderlands and prototype... 1600x1200 res with everything else on max (even shadows)... no AA though... smooth gameplay except for lots of smoke/particles.
till 2 days ago, when i finished prototype... experienced major stuttering and slow response... thought it was a windows error... reinstalled nvidia drivers, directx, tried the default drivers... even eventually leading to a whole reformat of win7.
turns out, my nVidia card got busted.. it can still play HD vids and run windows Aero well... but for gameplay, it totally renders like crap... decided to benchmark it for fun... 3dmark11 ... score... 600++ only... hahahaha... (during the test phases, rendering only about 2 fps average... best was about 4fps... yes, it was THAT sad...)
in mac mode, running gfxstatus... using cinebench benchmark app, intel card scored 22-24fps in the test. discrete only stuttered and manage to pull through ~12fps ...
-----------------------------------------------
long story short... my nVidia card crashed badly... as far as i saw the clock rate on some report (i think it was 3dmark11) it was running a poor ~400mhz only... got the MSI afterburner (just to benchmark after the card broke down) reports of it at 200-300mhz ... increasing the clock rate in MSI afterburner = crash...
now, i NEVER overclocked the dam graphics card... and played in an air con room... bottom is elevated... heat shouldn't be an issue...
just sharing my experience... those not running intensive 3d apps, be wise to benchmark your nVidia in case your nVidia is faulty... just saying...
----------------------------
i've sent it to my local apple service provider... they file it under warranty and it is awaiting technical inspection. it's a 13 days old unit... i hope they don't repair it, instead give me back a whole new unit rather than trying to fix the dam thing =(
probably should have insisted on a new unit... *sigh*
**oh yea, wanted to say this ...
----> pains me to say that for once... the intel gfx beat the nvidia 650m~! for SHAME!!!! =P
oh yea... this retina was going to be my desktop replacement... and a full front working comp... gonna do my work + photo editing, watch movies... do everything on it... now it's gonna take another 3-5 days estimated... but feels like it's going to be a whole 1-2 weeks before i get a working retina back in my hands.... booo hooo =(
UPDATE AS OF 24th Aug
*************
pls help...
my unit spent 2 days at my local service centre. they did their standard apple tests and all results returned green.
THUS, they didn't do shyt to the unit. called me and gave me back the unit as is.
when collecting the unit, i did the speaker cracking test (one of my complains) right in front of their faces, it was in the windows mode as the windows has the basic speaker test sound in the control panel. definite crack even obvious to the apple counter person.
however, the technician who did the test claims that all hardware testing proves to be valid and no errors are found. there is nothing more he will do to the unit.
my problem with the nvidia card still persist but benchmarking tools and live demo via games is "NOT CREDIBLE" in the face of apple as their hardware test results says OTHERWISE!
cinebench is the only live performance i can demonstrate as i don't have games in mac. but cinebench is not credible.
3dmark11 results and gameplay performance is obvious prove something is wrong with the macbook, but again my problem with them so far is that it is not credible???
i am demanding a new unit, this problem kicked in on day 11th, didn't raise the issue to apple till day 13th, sent the unit in with no results, now it is day 16th. and "TECHNICALLY" i have no prove/basis on my new unit claims.
HELP me anyone?!
here are some logs i got from GPUObserver37 *windows widget* while playing prototype @ all max, 1920x1200 (alt-tabbing out and quickly logging the current GPU usage)... it was perfectly playable before this issue kicked in, now it lags like hell... but according to the log, the nvidia card is being push appropriately... any help? perhaps the voltage is lacking? reported voltage is @ ~0.8-0.9v all the time...
########## GPU Observer - Gadget Dump ##########
-----------------------------------------------
OS Version: Microsoft Windows 7 Enterprise SP1 64-bit
RuntimeVersion: v2.0.50727
-----------------------------------------------
ReaderBuild: x64
ReaderValid: True
ReaderVersion: 3.7.0.0
ReaderDirectory: \GPUObserver37.gadget
-----------------------------------------------
NVIDIA Driver: 8.17.12.9649
NVAPI Available: True
-----------------------------------------------
Internal Index: 0
Vendor: NVIDIA
Name: GeForce GT 650M
GPU Clock: 900MHz
MEM Clock: 2508MHz
Shader Clock: 1800MHz
GPU Temp: 59°C
PCB Temp: 0°C
GPU Usage: 0%
MCU Usage: 0%
VPU Usage: 0%
FanLevel: -1%
FanRPM: 0rpm
PCIe: x8
Mem Total: 1024MB
Mem Free: 673MB
-----------------------------------------------
###############################################
########## GPU Observer - Gadget Dump ##########
-----------------------------------------------
OS Version: Microsoft Windows 7 Enterprise SP1 64-bit
RuntimeVersion: v2.0.50727
-----------------------------------------------
ReaderBuild: x64
ReaderValid: True
ReaderVersion: 3.7.0.0
ReaderDirectory: \GPUObserver37.gadget
-----------------------------------------------
NVIDIA Driver: 8.17.12.9649
NVAPI Available: True
-----------------------------------------------
Internal Index: 0
Vendor: NVIDIA
Name: GeForce GT 650M
GPU Clock: 446MHz
MEM Clock: 2001MHz
Shader Clock: 891MHz
GPU Temp: 64°C
PCB Temp: 0°C
GPU Usage: 6%
MCU Usage: 1%
VPU Usage: 0%
FanLevel: -1%
FanRPM: 0rpm
PCIe: x8
Mem Total: 1024MB
Mem Free: 671MB
-----------------------------------------------
###############################################
########## GPU Observer - Gadget Dump ##########
-----------------------------------------------
OS Version: Microsoft Windows 7 Enterprise SP1 64-bit
RuntimeVersion: v2.0.50727
-----------------------------------------------
ReaderBuild: x64
ReaderValid: True
ReaderVersion: 3.7.0.0
ReaderDirectory: \GPUObserver37.gadget
-----------------------------------------------
NVIDIA Driver: 8.17.12.9649
NVAPI Available: True
-----------------------------------------------
Internal Index: 0
Vendor: NVIDIA
Name: GeForce GT 650M
GPU Clock: 900MHz
MEM Clock: 2508MHz
Shader Clock: 1800MHz
GPU Temp: 63°C
PCB Temp: 0°C
GPU Usage: 9%
MCU Usage: 1%
VPU Usage: 0%
FanLevel: -1%
FanRPM: 0rpm
PCIe: x8
Mem Total: 1024MB
Mem Free: 698MB
-----------------------------------------------
###############################################
************
original post
************
just to inform you guyz about my incident...
---> retina base model with 16gb ram upgrade
i was happy to use the retina for about near 2 weeks (received 8 aug)... had bootcamp on it win7 ... updated to the beta drivers in laptopvideo2go.com
was extremely happy with the performance level... played borderlands and prototype... 1600x1200 res with everything else on max (even shadows)... no AA though... smooth gameplay except for lots of smoke/particles.
till 2 days ago, when i finished prototype... experienced major stuttering and slow response... thought it was a windows error... reinstalled nvidia drivers, directx, tried the default drivers... even eventually leading to a whole reformat of win7.
turns out, my nVidia card got busted.. it can still play HD vids and run windows Aero well... but for gameplay, it totally renders like crap... decided to benchmark it for fun... 3dmark11 ... score... 600++ only... hahahaha... (during the test phases, rendering only about 2 fps average... best was about 4fps... yes, it was THAT sad...)
in mac mode, running gfxstatus... using cinebench benchmark app, intel card scored 22-24fps in the test. discrete only stuttered and manage to pull through ~12fps ...
-----------------------------------------------
long story short... my nVidia card crashed badly... as far as i saw the clock rate on some report (i think it was 3dmark11) it was running a poor ~400mhz only... got the MSI afterburner (just to benchmark after the card broke down) reports of it at 200-300mhz ... increasing the clock rate in MSI afterburner = crash...
now, i NEVER overclocked the dam graphics card... and played in an air con room... bottom is elevated... heat shouldn't be an issue...
just sharing my experience... those not running intensive 3d apps, be wise to benchmark your nVidia in case your nVidia is faulty... just saying...
----------------------------
i've sent it to my local apple service provider... they file it under warranty and it is awaiting technical inspection. it's a 13 days old unit... i hope they don't repair it, instead give me back a whole new unit rather than trying to fix the dam thing =(
probably should have insisted on a new unit... *sigh*
**oh yea, wanted to say this ...
----> pains me to say that for once... the intel gfx beat the nvidia 650m~! for SHAME!!!! =P
oh yea... this retina was going to be my desktop replacement... and a full front working comp... gonna do my work + photo editing, watch movies... do everything on it... now it's gonna take another 3-5 days estimated... but feels like it's going to be a whole 1-2 weeks before i get a working retina back in my hands.... booo hooo =(
Last edited: