rMBP screen dead after 6 days

[leman]

After 4 weeks of having the 3rd replacement rMBP, the same black screen issue has occurred.

It can't be old corrupted software as I didn't restore from my previous replacement, and it would be unlikely to have been hardware as this is machine number 4. Must be some inherent flaw with either the design or the process of updating from Mavericks to Yosemite. I'll be getting on to Apple again soon but I've never had something like this happen ever before.

I think it has rather something to do with your usage or your environment. Millions of people own that computer and many of them have updated to Yosemite without these kind of problems. I also can't recall a story like this being reported on the forums. Is it possible that you stress the laptop somehow, or that its exposed to some stress (dirty power, smoking, heater close nearby, being used in bed where blanket covers the air intake, etc.)?

Or someone in the Apple store is deliberately messing with you. Maybe even a higher power

 

[AaronM5670]

I think it has rather something to do with your usage or your environment. Millions of people own that computer and many of them have updated to Yosemite without these kind of problems. I also can't recall a story like this being reported on the forums. Is it possible that you stress the laptop somehow, or that its exposed to some stress (dirty power, smoking, heater close nearby, being used in bed where blanket covers the air intake, etc.)?

I can't see it being any of these issues.

As many others have said I use commonplace, normal apps in a similar way to many other designers, in a healthy, well-ventilated, non-smoking desk in a home/office environment where other people's computers (including my late 2013 iMac) work perfectly. It's getting to the stage where this is beginning to cost me work, time and money and is becoming a huge problem.

I've lost a lot of confidence in Apple as a result of these incidents. I'm very technically knowledgeable and I'd know if I was doing something stupid which would cause the MacBook to overheat or break.

You would not expect any of these issues in a state-of-the-art brand new £1500 notebook!

 

[ygys]

is it the high end model with dgpu or is it the one iris pro only ?

that is very bad luck :/

I hope that everything will go well with apple and your next machine will be flawless

 

[AaronM5670]

is it the high end model with dgpu or is it the one iris pro only ?

that is very bad luck :/

I hope that everything will go well with apple and your next machine will be flawless

It has a dGPU.

I think this could be the source of the problems I'm facing, as it was confirmed that there is an issue in the Apple Store Cambridge when I went there a few months ago.

 

[leman]

I can't see it being any of these issues.

...

You would not expect any of these issues in a state-of-the-art brand new £1500 notebook!

But that is exactly the point here. One failed machine - that happens occasionally. Two failed machines is some really bad luck. But three failed machines? That is starting to become a pattern. And since you are the only constant factor, my suspicion would be definitively on you. Not saying that you are abusing the machine or breaking it deliberately, but that there is something about your usage (or environment) that makes the laptop break really quick. This is definitely not a widespread issue, otherwise we would have heard about it. People here report all kind of problems, but nothing like yours.

That said, I certainly understand your annoyance and disappointment. I am sure that Apple will gladly work with you to find the source of your issues. But given the constraints you are under, it might be reasonable to look at different models or brands.

----------

I think this could be the source of the problems I'm facing, as it was confirmed that there is an issue in the Apple Store Cambridge when I went there a few months ago.

Of course, the another explanation is that that store has received a batch of faulty machines. I haven't mentioned this explanation earlier because I would assume that they should have sold the batch off during this timeframe. You should ask them though whether the computers are from the same shipment.

 

[AaronM5670]

But that is exactly the point here. One failed machine - that happens occasionally. Two failed machines is some really bad luck. But three failed machines? That is starting to become a pattern. And since you are the only constant factor, my suspicion would be definitively on you. Not saying that you are abusing the machine or breaking it deliberately, but that there is something about your usage (or environment) that makes the laptop break really quick. This is definitely not a widespread issue, otherwise we would have heard about it. People here report all kind of problems, but nothing like yours.

That said, I certainly understand your annoyance and disappointment. I am sure that Apple will gladly work with you to find the source of your issues. But given the constraints you are under, it might be reasonable to look at different models or brands.

I honestly can't think of anything that could be causing it. My whole home is filled with Apple products and none of them have ever had any issues (touch wood). Many colleagues also have 2014 model rMBPs.

I think I will take it back for a refund and will have to make do with my iMac for the time being and work primarily from home. Until the rMBA - not that one will be ideal for the work I'm doing - or 2015 Broadwell rMBP come out then I'll hold fire. I can't see myself switching to Windows seeing as I haven't ever used it.

Apple has really let me down.

----------

Of course, the another explanation is that that store has received a batch of faulty machines. I haven't mentioned this explanation earlier because I would assume that they should have sold the batch off during this timeframe. You should ask them though whether the computers are from the same shipment.

As I've said in an earlier post, all of the machines are from different stores due to my travelling schedule so I've no way of knowing.

 

[AaronM5670]

I've just returned it now in Watford for a full refund. Waiting now for the Broadwell rMBP and hopefully will be getting some compensation from Apple for the inconvenience according to the Genius.

They ran some tests and suggested it was hardware but didn't really say much else.

They suggested that perhaps on my travels I've been coincidentally picking up rMBPs from a bad shipment.

 

[JoelTheSuperior]

They ran some tests and suggested it was hardware but didn't really say much else.

They suggested that perhaps on my travels I've been coincidentally picking up rMBPs from a bad shipment.

I sincerely hope they're right - if there is a manufacturing issue with the current gen's dGPU then I can assure you that my current rMBP will be my last.

With that said, I've had absolutely no issues myself so I do wonder if there's something specific you're doing that's killing it.

 

[AaronM5670]

I sincerely hope they're right - if there is a manufacturing issue with the current gen's dGPU then I can assure you that my current rMBP will be my last.

With that said, I've had absolutely no issues myself so I do wonder if there's something specific you're doing that's killing it.

It can't be anything I've done. My iMac is fine and any external environmental issues like radiation/temperature etc. wouldn't be an issue as countless friends' machines have been fine when visiting my house.

I think and have ascertained from what the geniuses and other forum members have been saying that I've been very very unlucky.

Bring on WWDC.