rMBP Screen Dots- "Dead Pixels" ? What to do.

Death-T

macrumors regular
Original poster
May 18, 2012
125
0
Savannah, Georgia
Hey! I bought a new retina MacBook Pro about two months ago. I'm just now getting around to asking about this (I first noticed the issue about a week after buying), but there are numerous dots on my rMBP's screen. They don't appear when the computer is asleep or turned off, but they do whenever it's on. They're most noticeable against black colors.

Here's a picture.



I did some Googling and found out that they're probably 'dead pixels'. I counted seven very noticeable dots on my screen, and there are 10 total. (there are a few more smaller dots which I might not have noticed had the other ones not been glaring me in the face) While they're most noticeable against black backgrounds, you can often clearly see them whether you're web browsing, checking your email, editing some photos, playing games, etc.

Will Apple repair this under my warranty? If not my regular warranty, would it be taken care of under Apple Care? I know I probably should have done something about this earlier, but I didn't. :confused: I would have taken it back to the Apple store within two weeks of purchase, but I bought it at an Apple Store in Greenville, SC right before I started college in Savannah so I didn't have much of an opportunity.

So after noticing this issue for too long and doing a bit of research I thought I would come here for some opinions. If Apple won't take care of this for free or at a greatly reduced price then I shudder to think what they would charge me for a screen replacement for one of these things... And it's their fault! :(

I wouldn't care about this so much if there weren't so many of these things on my screen, and for a $2,800 computer I think I have a right to be just a little picky.
 
Last edited:

charlieegan3

macrumors 68020
Feb 16, 2012
2,394
14
U.K
I think that they would give you a return, I think it might have to be over a certain number though. I would guess that as long as you can show them in the apple store you're in with a good chance.
 

Death-T

macrumors regular
Original poster
May 18, 2012
125
0
Savannah, Georgia
Ah, good stuff! There are a decent few on the screen, so hopefully they can do something about it. Sorry for the unbearably large photos by the way, I'm about to make them a bit smaller lol.
 

charlieegan3

macrumors 68020
Feb 16, 2012
2,394
14
U.K
Ah, good stuff! There are a decent few on the screen, so hopefully they can do something about it. Sorry for the unbearably large photos by the way, I'm about to make them a bit smaller lol.
I would just leave the photos, means we can see the dead ones. You could just have one though, the clearest.

edit: only need picture 4
 

Death-T

macrumors regular
Original poster
May 18, 2012
125
0
Savannah, Georgia
Oh alright. I just thought I'd be thorough, but I went ahead and removed the excess stuff for the sake of simplicity.

Anyway, will I need to return it to the Apple Store in Greenville where I bought it from, or will any store do? I will be visiting my family and friends in Augusta soon and there's an Apple Store there so that would be ideal.
 
Last edited:

Dark Void

macrumors 68030
Jun 1, 2011
2,614
478
They won't replace it straight away.

They will attempt to repair it at first (in this case by replacing the display panel) and if the repairs are unsuccessful after x amount (supposedly 3, people have been through more) of attempts, they will likely replace it with a new unit.
 

Death-T

macrumors regular
Original poster
May 18, 2012
125
0
Savannah, Georgia
Gotchya. I don't suppose you have any idea how long these repairs usually take? I'll be in town where an Apple Store is located for about five days. I suppose I might have to ask my parents to pick the laptop up and hold on to it for a little while, which isn't too big a deal. I honestly don't care what they do so long as the problem is taken care of, though the prospect of a replacement sounds nice too. :p If they were to offer me a replacement though would it be a new one or a refurb? (do they already have stocked refurbs for this laptop?) Not that I necessarily feel entitled to a new replacement if they go that route, but I'd hate to go through the trouble only to get something with some other problem.
 

Dark Void

macrumors 68030
Jun 1, 2011
2,614
478
Gotchya. I don't suppose you have any idea how long these repairs usually take? I'll be in town where an Apple Store is located for about five days. I suppose I might have to ask my parents to pick the laptop up and hold on to it for a little while, which isn't too big a deal. I honestly don't care what they do so long as the problem is taken care of, though the prospect of a replacement sounds nice too. :p If they were to offer me a replacement though would it be a new one or a refurb? (do they already have stocked refurbs for this laptop?) Not that I necessarily feel entitled to a new replacement if they go that route, but I'd hate to go through the trouble only to get something with some other problem.
I would drop it off at your local store instead of trying to squeeze it in at another location and then pick it up whenever it is convenient for you. How long it will take depends on several factors such as how busy it is, whatever they have to replace, etc.

The replacements are new units.
 

Death-T

macrumors regular
Original poster
May 18, 2012
125
0
Savannah, Georgia
I would drop it off at your local store instead of trying to squeeze it in at another location and then pick it up whenever it is convenient for you. How long it will take depends on several factors such as how busy it is, whatever they have to replace, etc.

The replacements are new units.
Ah, the thing is the Augusta location is the closest store to Savannah. I'm from Augusta anyway but I'm going to college in Savannah where there's no Apple store, otherwise I would definitely take care of business here. Thanks for the info though.
 

Dark Void

macrumors 68030
Jun 1, 2011
2,614
478
Ah, the thing is the Augusta location is the closest store to Savannah. I'm from Augusta anyway but I'm going to college in Savannah where there's no Apple store, otherwise I would definitely take care of business here. Thanks for the info though.
No problem, and good luck.
 

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