rMBP screen scratched film?

Discussion in 'MacBook Pro' started by Freida, May 25, 2014.

  1. Freida macrumors 65816

    Oct 22, 2010
    Hello guys,

    yesterday I had little smudge on my screen so I took clean kitchen paper to clean it but it looked like its getting worse. I then tried my glass cleaning cloth but it appeared like I'm actually cleaning the "screen off". What I mean is that there is like a coin size area that seems to be having different grading of the colour just like if the screen has a special film applied to the screen and I cleaned some of it off. Is that possible? Does the screen have a film that can be removed like this? The glass doesn't seem scratched or anything. In fact it looks absolutely fine except the area that is not scratch but more like cleaned.
    Do you have any ideas what happened or how to prevent it?
  2. Apple fanboy macrumors Penryn

    Apple fanboy

    Feb 21, 2012
    Behind the Lens, UK
    Can you post a picture? Kitchen paper is not all that soft. I would use something like a glass or specialised cleaning pad for PC screens.
  3. Freida thread starter macrumors 65816

    Oct 22, 2010
    Well, the think is that when I tried to clean it with the kitchen paper, nothing actually happened. It stayed the same. Then I used my special cloth I have for cleaning my glasses and that is when the situation got worse and worse eventually to look like it is now. And my glass cloth is not soaked with anything. It's actually just dry.

    Attached Files:

  4. hamiltonDSi macrumors 68000


    Jul 29, 2012
    You are not alone.
    A lot of users have "bad coating" on their rMBPs.

  5. Freida thread starter macrumors 65816

    Oct 22, 2010
    oh dear, that is weird. I'm gonna have to try to see what I can do with it. I guess now I will finally have to address the flickering I've been having on and off for a year. Logic board replacement didn't help and I was hesitant to do it cause I have Samsung screen but now I guess I have no more reason to delay it. Damn :(
  6. hamiltonDSi macrumors 68000


    Jul 29, 2012

    I just got a rMBP 15" and I hope this will not happen to me..
  7. wrx09md macrumors member

    Nov 4, 2013
    I would look into a nice micro fiber towel. Not a cheap one. Very thick and plush.
  8. Polyphonie macrumors member


    Nov 17, 2013
    But using the abrasive Paper Towel is perhaps the main contributor rather than the alleged "bad coating".

    To the OP: is there a reason for not using the Micro-fibre cloth that comes with your rMBP. It's the cloth Apple recommend using when cleaning the display on your MacBook:

    If there's one cleaning process where elbow greasing can do more harm than good is when cleaning a laptop/notebook display. The fact that it sits on a flexible hinge, the thinness of the display (especially those of the rMBP) plus the fact that it's coated glass (on the bezel). Rub gently and if there's a persistent spot on the screen, do not rub harder to get it off. And don't use anything else but water (Distilled water if you prefer).

    The best advice: don't wait till you display gets super smudged and dirty before cleaning. Cleaning it often means you can wipe it gently thus reducing the chance of scratching the display.
  9. Freida thread starter macrumors 65816

    Oct 22, 2010
    My rMBP didn't come with any cloth. The last device I had that came with a cloth was the 30"ACD.
    Anyway, as mentioned the paper didn't change anything. It didn't clean it nor did got the situation worse. it was just after i used the cloth that comes with glasses (I think it is microfiber as its sooooo soft) that actually made it into the shape it is now. I don't mind that much as I think my screen has to get replaced for the flickering but its rather disturbing that this can happen. All those screens in life I have cleaned and it happens on the most expensive one :)
  10. stfwayne macrumors regular

    Apr 10, 2011
    Do the issues not end with the Retinas?

    Every day I keep researching them and every day I keep finding recurring problems and issues like:
    - screen coating issues
    - yellow screen tints
    - image retention
    - slowdown and UI lag

    I am sick of the MBA display and want to upgrade when purchasing my new Macbook but this is absolutely ridiculous it is 2 years later and they are still having manufacturing issues with the Retina Pros

    Looks like im just gonna have to get stuck with the MBA for another 3 years
  11. maflynn Moderator


    Staff Member

    May 3, 2009
    The film coating seems to be rather easy to take off, I'd use a lint free soft cloth and not a paper towel. There's not much you can do about now, so try to be careful and not make it worse.
  12. cruzmisl macrumors regular

    Nov 10, 2012
    Paper towels are actually very abrasive. This is how the anti-glare coating got rubbed off.

    I ended up getting a plastic clear screen protector for my MBPr, however it adds some glare back that the anti-glare coating prevents.

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