Bought a rMBP about three weeks ago, and I was so happy that I got a perfect one on the first try. But of course my issues started to pop up right after the 14 days.
First was a rather severe case creaking, so bad that my screen would make clicking noises at the hinge when I adjusted its position. Took it in, they repositioned the bottom plate, and it was all fixed. Buttery smooth.
But I also developed another problem two days ago -- the trackpad has lost some of its tactile feedback on the left side. It's almost as if it's stuck in a higher position, and it only depresses about half as much as the right side does. It gets progressively better as you move down and to the right. I'm not super picky about these things, but it just sucks to have even a minor defect on a $2600 computer that I plan to keep for five years. The trackpad itself is fully functional, but the inconsistent feedback sometimes throws me off and if this is how it is after three weeks, I'm not confident it won't get worse.
I suspected this would be due to a swelling battery or something pushing up from the inside, but the Genius Bar said the inside looks normal. I was given three options -- live with it unless it gets worse, replace the entire case under Apple Care, or call Apple Support and see if they would give me a replacement (since I have a custom configuration, it would have to be ordered through the online store). I was told that if they refused, I could come back into the Apple Store and they would give me full store credit and I could actually repurchase a new one.
So, here's my dilemma. Right now I have a perfect screen (Samsung), and I'm not sure I want to risk getting a faulty replacement since I'd be outside my 14-day return window and would pretty much be stuck with whatever I get. Apple Support is closed due to labor day, but when I call back tomorrow, I'd like to know my options. Has anyone been in a similar situation? Does Apple keep a record of if you call in? (i.e. could I go back to the store and just try to get store credit, or would they say I need to try getting a replacement first?)
First was a rather severe case creaking, so bad that my screen would make clicking noises at the hinge when I adjusted its position. Took it in, they repositioned the bottom plate, and it was all fixed. Buttery smooth.
But I also developed another problem two days ago -- the trackpad has lost some of its tactile feedback on the left side. It's almost as if it's stuck in a higher position, and it only depresses about half as much as the right side does. It gets progressively better as you move down and to the right. I'm not super picky about these things, but it just sucks to have even a minor defect on a $2600 computer that I plan to keep for five years. The trackpad itself is fully functional, but the inconsistent feedback sometimes throws me off and if this is how it is after three weeks, I'm not confident it won't get worse.
I suspected this would be due to a swelling battery or something pushing up from the inside, but the Genius Bar said the inside looks normal. I was given three options -- live with it unless it gets worse, replace the entire case under Apple Care, or call Apple Support and see if they would give me a replacement (since I have a custom configuration, it would have to be ordered through the online store). I was told that if they refused, I could come back into the Apple Store and they would give me full store credit and I could actually repurchase a new one.
So, here's my dilemma. Right now I have a perfect screen (Samsung), and I'm not sure I want to risk getting a faulty replacement since I'd be outside my 14-day return window and would pretty much be stuck with whatever I get. Apple Support is closed due to labor day, but when I call back tomorrow, I'd like to know my options. Has anyone been in a similar situation? Does Apple keep a record of if you call in? (i.e. could I go back to the store and just try to get store credit, or would they say I need to try getting a replacement first?)
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