rMBP Warranty Almost up

Discussion in 'MacBook Pro' started by varsis, Apr 27, 2015.

  1. varsis macrumors regular

    Joined:
    Nov 30, 2005
    #1
    So I think I have a macbook pro retina with the affected graphics card. This is going to be the third repair on the laptop. There is also some of the coating disappearing on the edge where my hand normally rests. (Not sure if that is normal? Does anyone else have this issue?) Thinking about asking for a new laptop as I don't want to be stuck with a lemon when the warranty runs up.

    Anyone have suggestions on how to approach this to get the most out of my repairs? I don't want to end up with a broken laptop when the warranty runs out. :mad:

    My previous mac laptop lasted longer without any issues. (7-8 years before the ram started to fail or hard driver)
     
  2. LoveToMacRumors macrumors 68000

    LoveToMacRumors

    Joined:
    Feb 15, 2015
    Location:
    Canada
    #2
    Nag nag nag, be stubborn, try to prove why your mbp is incapable and deserve to rip
     
  3. Idefix macrumors 6502

    Joined:
    Jul 10, 2012
    #3
    Is it the 3rd repair for the graphics problem? Or for different issues? Sorry, you mention the graphics recall but I can't tell from your post if this is all about the graphics recall.

    The best way to go about this is to document everything. Then, make a genius bar appointment, and discuss this with them. Be unfailingly polite and very, very persistent. Inquire about how many repairs on the same issue it takes to be declared a lemon. (If these repairs are about the same issue.)

    Prove you're knowledgable about the issues by mentioning the graphics recall, and politely wonder whether the new motherboard solves the issues since you keep having to bring it in.

    If the laptop does go in for service, did you put 3rd party RAM or HD in? This is assuming that it isn't one of the models where you can't replace the RAM or the SSD...

    If you did put 3rd party RAM/SSD in, did you keep the originals? If so, put the originals back in before sending the laptop in, because Apple loves to deny repairs based on saying the RAM or SSD is bad. That happened to me...but I still had the originals so I told them to send it back to me, then I'd put the originals back in and send it back to them. So, Apple agree to send it back unrepaired, whereupon it came back repaired without them mentioning they were going to repair it.
     
  4. fav macrumors member

    Joined:
    Jul 3, 2013
    #4
    If they repaired more than 3 times, then you have a right to apply for the exchange program. However, it is not guaranteed. I had MBP 2011 15" and did a repair twice in one month, and one of the supervisor suggested me to apply for the program. Actually, it was denied though, because I only had a repair twice. Luckily, the repair was actually incomplete, so I sent it to Apple then applied again and I got brand new MBPr.
     
  5. varsis thread starter macrumors regular

    Joined:
    Nov 30, 2005
    #5
    I've had the logic board replaced due to graphics card already once. And two screens, one of the repairs was logic and screen. Il check into applying for replacement. Do you think it is better to send it to apple and apply then?

    No all stock apple everything is soldered in. I don't do anything extreme mostly running external monitors
     
  6. Mintimperial macrumors regular

    Joined:
    Sep 27, 2012
    #6
    Hiya,

    Here is my story....

    April 2011 but a 15" MBP 500Gb HDD etc.

    March 2013 begins having problems with video. Scrambled screen etc..rebooting..put up with it for a few months and eventually the thing would no longer boot.

    Looked online and found a few other people having this issue.

    Called Apple and told them i believed it to be an inherent problem, and after an email to tcook@apple.com, eventually the executive relations guys called me.

    Unfortunately they insisted on me paying for repair, so i had to give in.

    £419 for a new logic board.

    Everything seemed fine until..

    October 2013 Same issue began occurring again. Escalated quickly to the non booting stage.

    Again called executive relations, and they stated that repairs only have a 3 month warranty but that as a gesture of goodwill, they would repair for free.

    Repair done, machine working fine again, until.....

    March 2014 Once again the dreaded video issue came back. Same problem.

    Called up Apple exasperated It was now 3 years since i bought it (and 2 out of warranty). Was told I would get a call back.

    Exec Relations called back, went through the problem with me with a head specialist who diagnosed the fault over the phone, and said i would hear back from ER.

    They call me back and say that they feel that under the circumstances they would now be looking to replace the 2011 MBP completely, at their cost.

    Quite happy, they said they would send me some papers to sign etc.

    They sent the offer of a Late 2013 rMBP with base spec:

    2Ghz,
    8mb Ram
    256Gb SSD
    Intel GFX

    I called them back and explained that I couldn't accept this.

    The problem was that although it was a far superior machine to my 2011 macbook pro, my 2011 had a 512Gb HDD and my time machine backup would not fit on the new rMBP..and that i used the optical drive a lot on the 2011.

    So, got put on hold and the lady came back and said she understood where I was coming from and would I accept the higher model..

    2.3Ghz rMBP
    16Gb RAM
    512Gb SSD
    Nvidia GFX

    And also, they would include a usb superdrive.

    I of course bit their hand off for it and arranged to visit my local apple store to exchange the machines.

    I was absolutely flabbergasted when i went into exchange and the managed had to write off the £869 difference between my old system and the new one.

    Needless to say I was pretty happy with the end result...

    but thats not the end of the story.

    Late March 2015 - get an email from Apple. The repair program was announced. As I had paid £419 for the original repair, Apple asked me to contact them for a full refund. Less than a week later, Apple came true on their word and the money i had paid them over 2 years earlier was returned to my bank.

    Sufficed to say I preordered an Apple watch with the money on the 10th!

    Heres the proof, if you require it. :)

    [​IMG]
     
  7. varsis thread starter macrumors regular

    Joined:
    Nov 30, 2005
    #7
    Thanks everyone brought it in finally. They are running tests, my issues were sparatic.... We shall see what happens. Seems like all my apple devices are failing at once.

    Laptop, phone and router. Luckily all but the phone are warranty!
     

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