rMBP will not stop crashing

[Walter Bell]

Purchased my brand new rMBP yesterday. Did migration assistant from my MBA and waited for it to finish. Once done I began using the laptop with safari and Diablo 3 open (a game). Once I alt-tabbed to safari, the computer locked up and a forced reboot was required. After the reboot, the computer automatically launched safari, but then locked up immediately. Rebooted again but I never made it past a grey screen. So I booted into recovery, wiped my drive, reinstalled OSX, and transferred D3 over the network. Same thing just happened. Locked up while alt-tabbed out of D3, then locked up immediately once it was finished booting.

Suggestions on what to do? Love the computer otherwise. The screen is amazing and beautiful. I want to exchange it but supply is tight and I don't want to have turn it in to the genius bar.

 

[akadmon]

Purchased my brand new rMBP yesterday. Did migration assistant from my MBA and waited for it to finish. Once done I began using the laptop with safari and Diablo 3 open (a game). Once I alt-tabbed to safari, the computer locked up and a forced reboot was required. After the reboot, the computer automatically launched safari, but then locked up immediately. Rebooted again but I never made it past a grey screen. So I booted into recovery, wiped my drive, reinstalled OSX, and transferred D3 over the network. Same thing just happened. Locked up while alt-tabbed out of D3, then locked up immediately once it was finished booting.

Suggestions on what to do? Love the computer otherwise. The screen is amazing and beautiful. I want to exchange it but supply is tight and I don't want to have turn it in to the genius bar.

Exchange it. It's not like you don't have another computer (MBA)! Make a stink at the genius bar and who knows, they might just throw in an upgrade (another 8 GB of RAM, 750 GB SSD?).

 

[strausd]

If a fresh install didn't fix it then yes, you should exchange it. You paid for a working product and should expect nothing less.

However, do not expect an upgrade. Supplies are tight and it is not possible to "just throw in an upgrade" in a rMBP.

 

[dekka007]

Nothing wrong with the macbook pro for sure.

Sounds like something your doing with D3 transfer / migration.

Don't install D3 does the machine crash?

If you are transferring D3 from your old machine i suggest you do a clean install of D3.

 

[Walter Bell]

No such thing as a free lunch and I don't expect one. I know every product that leaves the factory won't be 100% and if I happen to get a bad apple, so be it. Apple has a great exchange policy and I have always had great service.

I am going to re-install D3 tonight and see if that fixes anything.

 

[dekka007]

Like I said if the machine is not crashing without D3 then the machine is fine.

I think you would be crazy to swap it and wait possibly 2 weeks for a replacement.

 

[Walter Bell]

So far I have been surfing the web, running my day trading software, playing music through MOG, and downloading all my info through iTunes with 0 crashes.

It must be something to do with running diablo at 2880x1800 resolution and then switching back to 1920x1200 resolution when alt-tabbed out of it.

What would put more strain on the GPU, Windowed mode of full screen? I would think full screen, but not sure.

Thanks!

 

[gokart mozart]

So far I have been surfing the web, running my day trading software, playing music through MOG, and downloading all my info through iTunes with 0 crashes.

It must be something to do with running diablo at 2880x1800 resolution and then switching back to 1920x1200 resolution when alt-tabbed out of it.

What would put more strain on the GPU, Windowed mode of full screen? I would think full screen, but not sure.

Thanks!

It could also just be a bug with tabbing out of D3 (possibly a Blizzard issue in this case). Although, your theory on the sudden change in resis seems plausible given the relative complexity of how Apple scales the OS.

Either way, I don't think an exchange would be necessary, or that another rMBP wouldn't react the same way.

 

[Walter Bell]

Well I spoke to soon. D3 isn't even installed and the computer locked up. This is not normal. I run my laptop at 1920x1200 resolution. I had 4gb of ram free with very little strain on the CPU (monitoring in Activity Monitor). Time to find out how to pull Crash logs.