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iPad mini rMini Warranty Replacement Dilemma

MrGimper

MrGimper

macrumors G3
Original poster
Sep 22, 2012
9,189
13,384
Andover, UK
OK, so I managed to snag a silver 128 cellular rMini from my local store on the 27th November. Noticed the yellowing straight away. Called my store on the 28th to ask if they had any in stock for a swap. Guy said they didn't and he didn't know when they would get more. He then offered a warranty replacement. Said that as it's so new, a warranty replacement would be a new device and not to worry. He said going down this process would mean a replacement would arrive in a couple of days instead of "whenever". He "faked" a genius appointment over the phone stating the yellowing on the screen as the defect, and issued the warranty replacement works order.

My question is... is there a downside to this?

Cheers.
 
i wouldn't go that way.

what if the warranty replacement has yellow screen too? how many times are they wiling to do a warranty replacement?

and if they won't replace it anymore, you can't even return it because the device don't match the serial number on the box anymore. that happened to forum members here.
 
MrGimper said:
OK, so I managed to snag a silver 128 cellular rMini from my local store on the 27th November. Noticed the yellowing straight away. Called my store on the 28th to ask if they had any in stock for a swap. Guy said they didn't and he didn't know when they would get more. He then offered a warranty replacement. Said that as it's so new, a warranty replacement would be a new device and not to worry. He said going down this process would mean a replacement would arrive in a couple of days instead of "whenever". He "faked" a genius appointment over the phone stating the yellowing on the screen as the defect, and issued the warranty replacement works order.

My question is... is there a downside to this?

Cheers.
Click to expand...


Did you buy it from an Apple Store? If so you're good, they'll refund your money if it comes down to that in the end. I had a similar experience with a iMac and they took care of me. Hopefully that won't be the case and you'll get an acceptable rMini and be a happy chappy. :)
 
okatomy said:
i wouldn't go that way.

what if the warranty replacement has yellow screen too? how many times are they wiling to do a warranty replacement?

and if they won't replace it anymore, you can't even return it because the device don't match the serial number on the box anymore. that happened to forum members here.
Click to expand...

Ah OK. I was under the impression that because no refurbs actually exist yet, this would be a new retail boxed product and this process was just a way to requisition a replacement instead of just waiting for whenever one came in with normal stock

If it means a "brown box" replacement, and a subsequent misalignment between my device serial and retail box serial, I'll give it a miss.
 
MrGimper said:
Ah OK. I was under the impression that because no refurbs actually exist yet, this would be a new retail boxed product and this process was just a way to requisition a replacement instead of just waiting for whenever one came in with normal stock

If it means a "brown box" replacement, and a subsequent misalignment between my device serial and retail box serial, I'll give it a miss.
Click to expand...
Warranty replacements are delivered to the stores in a store-reusable white box. Even if the content of that box is a brand new (i.e. not refurbished) product, it doesn't come with a new retail box. :(
 
aristobrat said:
Warranty replacements are delivered to the stores in a store-reusable white box. Even if the content of that box is a brand new (i.e. not refurbished) product, it doesn't come with a new retail box. :(
Click to expand...

My replacement iPhone came this way and it was a brand new unit.

Regardless you'll get a new 'replacement' unit and you'll be able to return it if you're still not happy. If that's not good enough for you than you should return it.
 
As some people have posted that they are now receiving less than a week between order and delivery of rMini from apple online, I've ordered another.

I'll return the worst one.
 
MrGimper said:
As some people have posted that they are now receiving less than a week between order and delivery of rMini from apple online, I've ordered another.

I'll return the worst one.
Click to expand...

That's what I would have done. Good luck with your 2nd.
 
Just to close off this thread, the replacement I ordered from the online store arrived today. Much better! No yellow and the whites seem whiter and the greys are more grey, across the whole screen.
 
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