iPad mini rMini Warranty Replacement Dilemma

Discussion in 'iPad' started by MrGimper, Nov 29, 2013.

  1. MrGimper macrumors 601

    MrGimper

    Joined:
    Sep 22, 2012
    Location:
    Andover, UK
    #1
    OK, so I managed to snag a silver 128 cellular rMini from my local store on the 27th November. Noticed the yellowing straight away. Called my store on the 28th to ask if they had any in stock for a swap. Guy said they didn't and he didn't know when they would get more. He then offered a warranty replacement. Said that as it's so new, a warranty replacement would be a new device and not to worry. He said going down this process would mean a replacement would arrive in a couple of days instead of "whenever". He "faked" a genius appointment over the phone stating the yellowing on the screen as the defect, and issued the warranty replacement works order.

    My question is... is there a downside to this?

    Cheers.
     
  2. okatomy macrumors newbie

    Joined:
    Sep 8, 2013
    #2
    i wouldn't go that way.

    what if the warranty replacement has yellow screen too? how many times are they wiling to do a warranty replacement?

    and if they won't replace it anymore, you can't even return it because the device don't match the serial number on the box anymore. that happened to forum members here.
     
  3. Charliebird macrumors 6502a

    Joined:
    Mar 10, 2010
    #3

    Did you buy it from an Apple Store? If so you're good, they'll refund your money if it comes down to that in the end. I had a similar experience with a iMac and they took care of me. Hopefully that won't be the case and you'll get an acceptable rMini and be a happy chappy. :)
     
  4. MrGimper thread starter macrumors 601

    MrGimper

    Joined:
    Sep 22, 2012
    Location:
    Andover, UK
    #4
    Ah OK. I was under the impression that because no refurbs actually exist yet, this would be a new retail boxed product and this process was just a way to requisition a replacement instead of just waiting for whenever one came in with normal stock

    If it means a "brown box" replacement, and a subsequent misalignment between my device serial and retail box serial, I'll give it a miss.
     
  5. aristobrat macrumors G4

    Joined:
    Oct 14, 2005
    #5
    Warranty replacements are delivered to the stores in a store-reusable white box. Even if the content of that box is a brand new (i.e. not refurbished) product, it doesn't come with a new retail box. :(
     
  6. Charliebird macrumors 6502a

    Joined:
    Mar 10, 2010
    #6
    My replacement iPhone came this way and it was a brand new unit.

    Regardless you'll get a new 'replacement' unit and you'll be able to return it if you're still not happy. If that's not good enough for you than you should return it.
     
  7. MrGimper thread starter macrumors 601

    MrGimper

    Joined:
    Sep 22, 2012
    Location:
    Andover, UK
    #7
    As some people have posted that they are now receiving less than a week between order and delivery of rMini from apple online, I've ordered another.

    I'll return the worst one.
     
  8. Charliebird macrumors 6502a

    Joined:
    Mar 10, 2010
    #8
    Not a bad plan at all. :)
     
  9. bevsb2 macrumors 65816

    Joined:
    Nov 23, 2012
    #9
    That's what I would have done. Good luck with your 2nd.
     
  10. MrGimper thread starter macrumors 601

    MrGimper

    Joined:
    Sep 22, 2012
    Location:
    Andover, UK
    #10
    Ordered on Friday and now "Preparing for Dispatch"

    Here's hoping.
     
  11. MrGimper thread starter macrumors 601

    MrGimper

    Joined:
    Sep 22, 2012
    Location:
    Andover, UK
    #11
    Wow and now dispatched.
     
  12. MrGimper thread starter macrumors 601

    MrGimper

    Joined:
    Sep 22, 2012
    Location:
    Andover, UK
    #12
    Just to close off this thread, the replacement I ordered from the online store arrived today. Much better! No yellow and the whites seem whiter and the greys are more grey, across the whole screen.
     

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