Same thing here
Quite a story to try to get an Iphone 3GS...
First I call Rogers around the 10th of july to upgrade to the Iphone 3GS
Everything is ok they give me a new data plan for the Iphone and tell me the phone is backorder and it may take up to 10 days to get it, no problem I am willing to wait.
two days later I try to go on the internet on my blackberry and guess what...it don't work... I call rogers, they tell me it's because my data plan is already changed for the Iphone...pfff
no problem, anyway I was to sell my blackberry to help pay the iphone.
so I sell my blackberry on Ebay
then 3 weeks ago I am tired to wait, I call Rogers and they can't give me a date yet...they say when the phone comes in I will get a email with a ups tracking number...
I then call the Rogers store at the nearest Mall...They have it in stock!!!
great! so off to the mall I go...I give the rep my phone number....oh sorry I can't give it to you because your order is not cancelled in the system...
Well I can call the to cancell and then you give me the phone? ... No sir it takes about 24 to 48 hours to appear in the system...!!!
Back home I go... I call Rogers to cancell, everything is ok and guess what...no in this case I don't have to wait, since the phone is backorder the cancellation is effective immediately!!!!!!!!!!
I call back at the mall, I explain this to the rep I earlyer talked to and ask him if he can check this over phone so I don't have to go to the mall again for nothing...YES everithing is ok
What data plan do you want sir...I already have a data plan they gave it to me by phone...OH sorry sir I can't sell you the phone because you already got your data plan with customer service over phone...it's a ROGERS POLICY...so he tells me!
Grrr....back to Rogers on the phone, explains what just happened to the rep...good he cancels my cancellation and tells me....you know sir...there is no such ROGERS POLICY for getting your data plan and then going to the store buying the phone....he told you this because he was loosing is commission on the data plan...$##$#$!!!!!!!!!
So here I am with my old and trusty Sony W810I, waiting for my Iphone...
But hey, it's only a phone after all !
Have a nice day everybody!