Mr. Jobs,
First off, let me mention that I in no way blame Apple for my outrage, but since Apple [according to the rumors] is at ‘war’ with Rogers, I figure I’d throw more fuel in the fire.
I have been an avid and loyal Apple user for many years. So much so that I have been using the iPhone since it’s original release, despite the fact that it wasn’t available in Canada. My business would not be where it is without my Mac and iPhone.
Regardless, when I heard that the iPhone was finally coming to Canada, I was thrilled! I had every intension of lining up like the ‘Fanboy’ that I am to be one of the first to get my hands on one. That was until the pricing came out. Even after the addition of the $30/6GB data plan, I was not ready to give my soul up to Rogers for 3 years. It just wasn’t going to happen. Still, that is not why I’m outraged.
Seeing that I had an original iPhone, I went down to a Rogers store and spoke to an onsite manager who claimed he was well trained on the iPhone. I specifically asked him if, because the iPhone was now supported by Rogers, I would be able to upgrade to firmware 2.0 and use my original iPhone with my current Rogers plan. In his words “Yes, you can now safely upgrade to the new firmware”. To be sure, I explained my situation in further detail. (Bought in the States, previously unlocked). He repeated his answer. I’m sure you know what came next. I now have an inoperable iPhone.
Upon speaking with many Rogers ‘customer service reps’ as well as supervisors, I have gotten no answers and no sympathy for my situation. I could understand if I went ahead and upgraded without thinking or consulting with someone, but the fact that a ‘trained’ employee specifically gave me the go ahead to upgrade, ticks me off.
On a side note, I spoke to several people at the Apple stores near me and they were wonderful! They helped me in any way they could. Again, my problem is not with Apple, and it would have to be dealt with Rogers.
I know that Apple does not condone the unlocking of iPhones, but try to see past that and look at the way Rogers has treated potential iPhone customers.
I thank you for your time and please continue to move Apple in the direction it is going.
All the best,
Howard Pinsky
Iceflow Studios
http://www.TutCast.com/
