Roku technical problems... does anyone know how to fix this? Is Apple TV better?

[jinez]

I have Apple computers and their wireless router, but I got the Roku 3.
It works well EXCEPT the fact that I have to change out the HDMI cord EVERY TIME I turn the TV off (otherwise I get a purple screen that tells me I don't have permission to view content, but I can still hear it.) My best guess is that the Roku 3 is overheating the HDMI, but it could be a problem with my Phillips TV? Their tech support has no answers.

Does anyone know how to solve this problem?
One solution is to change it out for an Apple TV. I'm a heavy Netflix/Hulu/Youtube and TV.com user (though TV.com isn't available on either device).

Thanks in advance for your insight!

 

[twintin]

Have you tried another HDMI cable ?

I had an issue once where my Philips would give me "unknown format" with one expensive HDMI cable, but work perfectly with another cheap one.

You can also try to turn of HDMI-CEC on your TV if it is enabled (think Philips call it EasyLink), which can cause this kind of issues.

 

[jinez]

new HDMI cable doesn't change a thing

Thanks, but I've tried several HDMI cords.

I even got a replacement Roku, and have the same problem. My LG Blu Ray player streams content without this problem. This sucks!

 

[westrock2000]

Sounds like an HDCP handshake issue. Do you have another TV or monitor you can plug the Roku in to see if continues to get the problem?

 

[Mr. McMac]

The Roku 3 works reliably on my old Samsung TV's. Sounds like a possible issue your Phillips.

 

[Delmar]

Ditch the Roku & buy a TV. As soon as you do your headache will go away.

 

[ABC5S]

Have you tried the Roku website/forum ?

 

[brentsg]

It's almost certainly an HDMI handshake issue with the Phillips TV, not exactly a stellar choice.

 

[Mr. McMac]

Ditch the Roku & buy a TV. As soon as you do your headache will go away.

I ditched my Apple TV's for 2 Roku 3's and my headaches went away.

 

[ljonesj]

try a different hdmi cable as it could be it

 

[alent1234]

Ditch the Roku & buy a TV. As soon as you do your headache will go away.

i have the exact same problem on my father in law's TV with his Roku and my apple TV

its the TV HDMI port and the cable issue

 

[JAT]

Thanks, but I've tried several HDMI cords.

I even got a replacement Roku, and have the same problem. My LG Blu Ray player streams content without this problem. This sucks!

Several different models/brands? Or just several of the same cord? You could also try switching HDMI inputs on the TV.

Unfortunately, the biggest problem I've noticed is the word: Phillips