I did not ask for anything, she came right out and said because of all the mess and the days I took of from work so I could be home to sign for it they would offer me what I originally told you. I am not the type to call Apple up and ask for something free, I know sh*t happens in life that is out of their hands. Do not get me wrong, I was and still am frustrated/mad, though now that I got this email saying it will be delivered today I am less frustrated. See what you can do because that is all you can do, haha. You probably can get a case for free.