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Roxio runaround with Popcorn 2 CD Key

B

blodwyn

macrumors 65816
Original poster
Jul 28, 2004
1,147
1
Portland, Oregon
I am a Toast 7 user and ordered the Popcorn 2 upgrade. In the email from Digitalriver the space where the CD Key should be was blank and there were no follow up emails (checked my spam folder too). My Toast 7 key was not accepted by the Popcorn registration dialog, so I was stuck.

Navigating the support site was a joke, you just end up in a circle. I tried to log a web incident but you have to enter a code which is supposedly displayed on the page - no code was on the page so I was SOL there too. Roxann had no information for this problem. Tried the live agent contact applet, guess what? - they were all offline. This was at 11am Pacific so definitely within the business day.

Calling the support line numbers for sonic solutions and digital river ended up with the 2 groups directing me to call each other. Nobody had the ability to help me with a key so I've requested a refund. I'm sure if I called the $39 a call support line I would get some action, but I'm not about to spend another $39 to get a $29 piece of software going.

Roxio - you get an 'F' for this one.
 
I think most people would be suspicious reading this, genuine or not. Since we shoudn't deal in posting serial numbers here, I suggest you search elsewhere for one.
 
steve_hill4 said:
I think most people would be suspicious reading this, genuine or not. Since we shoudn't deal in posting serial numbers here, I suggest you search elsewhere for one.
Click to expand...

Not sure I understand your post. I'm not looking for a serial number from this board. I was trying to get one from Roxio, with my order number in hand, and failed miserably. I was just venting my experience.
 
Finally got the CD key from Roxio

Update:

A helpful guy from Roxio finally sent me a key after I posted on their forum. It seems they are having some problems with missing CD Keys.
 
blodwyn said:
Update:

A helpful guy from Roxio finally sent me a key after I posted on their forum. It seems they are having some problems with missing CD Keys.
Click to expand...


Great!!

They're still "missing" Universal Binaries for Toast though:mad:
 
Roxio's Support section on their website is horrible. I've had countless issues trying to get support for various issues. Their website is just a mess. I wouldn't blame Roxio directly, but they do need to do something about their support section of their site.

On a related note, I purchased popcorn 2 as well and was very disappointed in the video to iPod conversions. The videos look horrible even at the highest compression settings. I haven't even bothered to contact support yet because I know what a hassle that is. I'm just hoping for a patch that will fix the issues, assuming everyone else will complain about the compression issues.
 
TAV said:
Video to iPod? You did say "video" to iPod, right?

iSquint.
Click to expand...
I'm aware of iSquint. Great app. :) I'm just a sucker when it comes to apps. Especially when there's an upgrade discount. Just wanted to try it out and see if it was any better and apparently it wasn't.
 
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