I am a Toast 7 user and ordered the Popcorn 2 upgrade. In the email from Digitalriver the space where the CD Key should be was blank and there were no follow up emails (checked my spam folder too). My Toast 7 key was not accepted by the Popcorn registration dialog, so I was stuck. Navigating the support site was a joke, you just end up in a circle. I tried to log a web incident but you have to enter a code which is supposedly displayed on the page - no code was on the page so I was SOL there too. Roxann had no information for this problem. Tried the live agent contact applet, guess what? - they were all offline. This was at 11am Pacific so definitely within the business day. Calling the support line numbers for sonic solutions and digital river ended up with the 2 groups directing me to call each other. Nobody had the ability to help me with a key so I've requested a refund. I'm sure if I called the $39 a call support line I would get some action, but I'm not about to spend another $39 to get a $29 piece of software going. Roxio - you get an 'F' for this one.