Roxio Toast issues

kingtj

macrumors 68030
Original poster
Oct 23, 2003
2,591
731
Brunswick, MD
I'm not sure how many people even use Roxio Toast anymore, but I recently realized they came out with a version 16. (I'd been using version 11 this whole time.)

Anyway, the problem I've run into is that it seems I can't get any of the newer versions to run properly on my Mac Pro unless I launch them from a new user account I made for troubleshooting purposes.

If I launch Toast 14, 15 or 16 from my usual account, it installs successfully and gets as far as the "splash" screen that acts like a wizard to easily select a project type. But as soon as it tries to launch the main application after that, it crashes. (After 16 wouldn't work for me, I downloaded older versions from their support site just to see if one of them worked any better for me.)

Roxio tech support seems to be pretty useless on this one, simply suggesting I follow some steps to fully uninstall an existing copy before installing the new one. (I did all of that; removing files from under the Library folder in various places, etc. Made no difference.)

I found someone else with the same issue, except with a very old release of Toast (version 8 I believe). In their situation, deleting Quicktime extensions/components resolved it for them. I believe it was DiVX codecs causing the crashes for them. I temporarily moved all of the codecs out of the folder they were in to see if that helped with my issue, but it didn't.

I can't figure out what it is with my normal user account that it doesn't like. Anyone with any experience fighting this problem?
 

Plutonius

macrumors G3
Feb 22, 2003
8,423
7,291
New Hampshire, USA
I'm not sure how many people even use Roxio Toast anymore, but I recently realized they came out with a version 16. (I'd been using version 11 this whole time.)

Anyway, the problem I've run into is that it seems I can't get any of the newer versions to run properly on my Mac Pro unless I launch them from a new user account I made for troubleshooting purposes.

If I launch Toast 14, 15 or 16 from my usual account, it installs successfully and gets as far as the "splash" screen that acts like a wizard to easily select a project type. But as soon as it tries to launch the main application after that, it crashes. (After 16 wouldn't work for me, I downloaded older versions from their support site just to see if one of them worked any better for me.)

Roxio tech support seems to be pretty useless on this one, simply suggesting I follow some steps to fully uninstall an existing copy before installing the new one. (I did all of that; removing files from under the Library folder in various places, etc. Made no difference.)

I found someone else with the same issue, except with a very old release of Toast (version 8 I believe). In their situation, deleting Quicktime extensions/components resolved it for them. I believe it was DiVX codecs causing the crashes for them. I temporarily moved all of the codecs out of the folder they were in to see if that helped with my issue, but it didn't.

I can't figure out what it is with my normal user account that it doesn't like. Anyone with any experience fighting this problem?
Is there a reason why people should upgrade to version 16 (i.e. Doesn't version 11 work for you and satisfies your requirements) ?
 

kingtj

macrumors 68030
Original poster
Oct 23, 2003
2,591
731
Brunswick, MD
I was told that I had to upgrade to at least Toast, v15 for full OS X Sierra compatibility.
Version 11 seemed to function for basic things, like burning an ISO image to a CD or a DVD. But I wanted to upgrade to avoid running into problems depending on what I did with the software.....

Is there a reason why people should upgrade to version 16 (i.e. Doesn't version 11 work for you and satisfies your requirements) ?
 

Plutonius

macrumors G3
Feb 22, 2003
8,423
7,291
New Hampshire, USA
I was told that I had to upgrade to at least Toast, v15 for full OS X Sierra compatibility.
Version 11 seemed to function for basic things, like burning an ISO image to a CD or a DVD. But I wanted to upgrade to avoid running into problems depending on what I did with the software.....
Thank you for the reply. I have Toast Titanium 12 and it seems to run well under Sierra. Now I'm wondering if I will eventually have compatibility issues. Of course Roxio doesn't elaborate other than telling you that you need to upgrade :(.
 

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