I bought this for my college age sun in October, no AppleCare+. About 2 weeks ago the said it wasn’t working correctly. I unpaired it with his phone and reset as new to my phone. On 3 occasions the screen becomes unresponsive. It still has power, i get stand credit and can hold the side button for Siri but the screen is blank. I can not get the screen to come on again till I put it on a charger. When I put it in the charger, it will restart and battery is more than half. Anyone have any idea what’s going on?
Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
S4 gps<e 40mm screen issue
- Thread starter pachuco4life
- Start date
- Sort by reaction score
It is still under warranty. If you can demonstrate these problems to the Apple store they will repair/replace
It sounds like a digitizer cable is loose. Your only option is to have Apple repair it or purchase a different Apple Watch all together.
After I did the online diagnostic, no symptoms found. I sent it for repair. The techs could not replicate the issue and it was sent back to me. The turn around time was 3 hours according to the emails. I received my watch and the issue persists. Any other options?
Call them back, explain it again, and see if they’ll send you an express replacement (they send you a new one first, you send old one back).
‘Explaining it again’ is the incorrect answer here. Apple wants evidence of the issue, not some self-explanatory ‘this is what’s wrong with it’ answer.
The OP has to demonstrate the fact that the watch is defective in some way, what I would do/suggest, is take a video of the watch of what it’s Exhibiting/not functioning, then send the video to a lead supervisor for documentation and/or take the video to an Apple store.