S4 gps&lte 40mm screen issue

Discussion in 'Apple Watch' started by pachuco4life, Jun 20, 2019.

  1. pachuco4life macrumors newbie

    Joined:
    Sep 20, 2013
    #1
    I bought this for my college age sun in October, no AppleCare+. About 2 weeks ago the said it wasn’t working correctly. I unpaired it with his phone and reset as new to my phone. On 3 occasions the screen becomes unresponsive. It still has power, i get stand credit and can hold the side button for Siri but the screen is blank. I can not get the screen to come on again till I put it on a charger. When I put it in the charger, it will restart and battery is more than half. Anyone have any idea what’s going on?
     
  2. Newtons Apple macrumors Core

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #2
    It is still under warranty. If you can demonstrate these problems to the Apple store they will repair/replace
     
  3. Relentless Power macrumors Penryn

    Relentless Power

    Joined:
    Jul 12, 2016
    #3
    It sounds like a digitizer cable is loose. Your only option is to have Apple repair it or purchase a different Apple Watch all together.
     
  4. pachuco4life thread starter macrumors newbie

    Joined:
    Sep 20, 2013
    #4
    After I did the online diagnostic, no symptoms found. I sent it for repair. The techs could not replicate the issue and it was sent back to me. The turn around time was 3 hours according to the emails. I received my watch and the issue persists. Any other options?
     
  5. xraydoc macrumors demi-god

    xraydoc

    Joined:
    Oct 9, 2005
    Location:
    192.168.1.1
    #5
    Call them back, explain it again, and see if they’ll send you an express replacement (they send you a new one first, you send old one back).
     
  6. Relentless Power macrumors Penryn

    Relentless Power

    Joined:
    Jul 12, 2016
    #6
    ‘Explaining it again’ is the incorrect answer here. Apple wants evidence of the issue, not some self-explanatory ‘this is what’s wrong with it’ answer.

    The OP has to demonstrate the fact that the watch is defective in some way, what I would do/suggest, is take a video of the watch of what it’s Exhibiting/not functioning, then send the video to a lead supervisor for documentation and/or take the video to an Apple store.
     

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5 June 20, 2019