Safari and Appstore Crash

Discussion in 'OS X El Capitan (10.11)' started by jonsc, Jun 3, 2016.

  1. jonsc macrumors newbie

    Joined:
    Jun 3, 2016
    #1
    After a recent update to the system I can no longer use Safari, no matter what URL I enter I get a reapeted "A Problem Occurred with this Webpage so it was Reloaded" so I have no web access. I have a further upgrade is indicated but if I try to select it the appstore does not load, it just shows the dreaded circle of doom. I have reset Safari as suggested but to no avail, any help would be very much appreciated.

    jonsc
     
  2. richard2 macrumors regular

    richard2

    Joined:
    Oct 21, 2010
    Location:
    England, United Kingdom
    #2
    Firstly, install Chrome so you have a working web browser. To download Chrome, enter the following in Terminal:

    Code:
    cd ~/Downloads && curl -O# https://dl.google.com/chrome/mac/stable/GGRO/googlechrome.dmg
    Secondly, please provide a list of all the diagnostic reports on your Mac:

    Note: The following procedure must be performed on an OS X user account that has administrative privileges.

    1. Open Terminal.
    2. Enter the following:

      ls -1 ~/Library/Logs/DiagnosticReports /Library/Logs/DiagnosticReports
    3. Include the contents of the Terminal window in a reply to this post.
     

Share This Page