Safari and Appstore Crash

Discussion in 'OS X El Capitan (10.11)' started by jonsc, Jun 3, 2016.

  1. jonsc macrumors newbie

    Jun 3, 2016
    After a recent update to the system I can no longer use Safari, no matter what URL I enter I get a reapeted "A Problem Occurred with this Webpage so it was Reloaded" so I have no web access. I have a further upgrade is indicated but if I try to select it the appstore does not load, it just shows the dreaded circle of doom. I have reset Safari as suggested but to no avail, any help would be very much appreciated.

  2. richard2 macrumors regular


    Oct 21, 2010
    England, United Kingdom
    Firstly, install Chrome so you have a working web browser. To download Chrome, enter the following in Terminal:

    cd ~/Downloads && curl -O#
    Secondly, please provide a list of all the diagnostic reports on your Mac:

    Note: The following procedure must be performed on an OS X user account that has administrative privileges.

    1. Open Terminal.
    2. Enter the following:

      ls -1 ~/Library/Logs/DiagnosticReports /Library/Logs/DiagnosticReports
    3. Include the contents of the Terminal window in a reply to this post.

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