safari and netscape won't load/archive and install issue

[nerdrockpa]

i took my powerbook to the apple store out in king of prussia yesterday after several weeks of constant problems. they assured me that the problem was a software issue and gave me the steps to run an archive and install that would preserve my files and settings. now that i've done the archive and install and my computer hasn't frozen up a single time, i'm having problems with safari and netscape. when i click on safari, nothing pops up. when i manually open a safari window for web browsing, i can't type. when i open netscape, it fails to connect. with that said, i am able to send and receive e-mail like a charm so i know that i'm online. no firewall issues, either. any ideas?

thanks.
richie

 

[iJon]

I would start by re downloading Safari from Apple's site and see how it reacts to that. Also try some other browsers just to eliminate some possible problems. Go see if Firefox works and see if it reacts the same.

jon

 

[MisterMe]

i took my powerbook to the apple store out in king of prussia yesterday after several weeks of constant problems. they assured me that the problem was a software issue and gave me the steps to run an archive and install that would preserve my files and settings. now that i've done the archive and install and my computer hasn't frozen up a single time, i'm having problems with safari and netscape. when i click on safari, nothing pops up. when i manually open a safari window for web browsing, i can't type. when i open netscape, it fails to connect. with that said, i am able to send and receive e-mail like a charm so i know that i'm online. no firewall issues, either. any ideas?

thanks.
richie

Your experience is similar to my experience. Archive and Install is a godsend for necessary OS reinstallation. Contrary to what a lot of people believe, however, it does not restore everything to its prearchive state. Some of your applications and utilities will have to be reinstalled in order for them to recapture your old settings. You are just going to have to reinstall Netscape. I suggest that you run Software Update to install the latest version of your OS and any security updates that were removed by the process.