"Safari cannot open this page." Gmail login

Discussion in 'MacBook Pro' started by poncho167, Mar 16, 2015.

  1. poncho167 macrumors newbie

    Jan 18, 2015
    For the last 2-days I have not been able to open my Gmail on my Mac Book Pro. It is 3-years old and I believe version 10.5 or something like that. I have no other internet access problems other than that.

    Here is what it says when I type gmail.com or www.gmail.com:

    Safari cannot open this page

    "Too many redirects occured trying to open: (I can see it searching and putting as may as 100 characters in the address bar before failure)

    Possible cause:

    "This might occur if you open a page that is redirected to open another page which then redirected to open the original page." (This appears to be the issue)

    What I have done:

    -Used google and choose gmail login from their search engine. I was able to get into the email for a few seconds before the page went away being redirected to the "Safari cannot open this page" message

    -Reset Safari
    -Made sure java scripts and pluggins were allowed in security per trouble shooting instructions
    -Made sure block pop-ups in not checked per trouble shooting
    -Looked for system updates but not was found other than an Epson printer
    -Can login fine at work using a Microsoft computer

    I am stumped and don't know what to do. I am not using google Chrome at work to access gmail, so I don't think gmail is trying to force me into this program?

  2. chogue23 macrumors member

    Mar 16, 2015
    Waco, TX, USA
    Do you have another browser that you could try to log on with? It looks like it may be an error with a DNS or a proxy server, where the connection keeps hopping between servers and never finds the destination. If it was a problem with this it would not work in any browser on your computer. Another option could be that your internet cache is full and you could try cleaning cache and history. A good program to try is ccleaner for mac, and that will help clean out all the temporary and cache files on your computer. Let me know if this helps, or I'll see if I can pick some brains to help figure it out.
  3. poncho167 thread starter macrumors newbie

    Jan 18, 2015
    I was considering downloading google Chrome as another brouser that I would store on my desktop, but overall I like Safari.

    I am not familiar with how to access cache. That could very well be the problem because I don't have any maintenance program that would clear that. I see the free download for CCleaner online for Windows. I will look further.

    Is there a quick way to clear the cache. I suppose I could use helper to guide me to it.

  4. chogue23 macrumors member

    Mar 16, 2015
    Waco, TX, USA
    On Yosemite at least, you can click on the Safari menu and select Clear History and Website Data. On other systems you may have to go to the Preferences and then the Privacy tab.

    You can find the Mac version of CCleaner at https://www.piriform.com/mac/ccleaner. I use it about once a week to help keep my system from collecting too much junk. It allows you to clean the cache and history from all your browsers at the same time, while doing other maintenance tasks for you, such as emptying the recycle bin, clear all the recent items and clear old system logs. The best part is you can go through and check or uncheck what you want it to do before you run it, so you are in complete control the entire time! You can also uninstall programs and change startup programs from within the app.
  5. poncho167 thread starter macrumors newbie

    Jan 18, 2015
    I hope to give updates at this time tomorrow.

    Thank you,
  6. poncho167 thread starter macrumors newbie

    Jan 18, 2015
    I have Mac Book Pro 10.7.5, I was not able to find the cache delete option, but I did download the trial version of CCleaner and it took care of the problem.

    I was able to login to gmail right after cleaning the hard drive. I am sure it had to be the cache as was suggested because this laptop has had virtually no maintenance since purchase 3-years ago. I bought ClearDisk from the Apple store a-year-ago, but didn't understand how to use it because it required to much manual input and the instructions were very vague.

    Thanks again for the CCleaner suggestion.

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5 March 16, 2015