Safari malware, how to get rid?

Discussion in 'Mac Apps and Mac App Store' started by playethic, Nov 11, 2014.

  1. playethic macrumors member

    Joined:
    Aug 6, 2007
    Location:
    Vancouver, Canada
    #1
    I clicked on a streaming video link I shouldn't have clicked on, and now have apparent malware when I open Safari, that blocks the browser from doing anything.
    The pop-up window within the browser window says it's www.mac-system-alerts.com, and this:
    Safari - Alert
    Suspicious Activity Might Have been Detected.
    Major Security Issue
    To fix it please call Support for Apple
    +1 800-680-4131 (Toll Free) immediately!

    I tried to go to Safari/Preferences/Extensions, which Google results show as a potential solution, but for me all the options are greyed out so going that route to fix it does not work. It has completely immobilized Safari. Closing and reopening the browser, or rebooting, make no difference.

    How do I get rid of it, when the options within Preferences are also immobilized?

    Thank you
     
  2. playethic thread starter macrumors member

    Joined:
    Aug 6, 2007
    Location:
    Vancouver, Canada
    #2
    Activity Monitor screenshots

    In case this is useful to anyone who can help me, these two screenshots show the Activity Monitor Screenshot 2014-11-11 14.01.47.png

    Screenshot 2014-11-11 14.01.11.png
     
  3. Les Kern macrumors 68040

    Les Kern

    Joined:
    Apr 26, 2002
    Location:
    Alabama
    #3
    Avast! works like a champion. And it's free.

    Use a pen drive to transfer Firefox installer image or just the app installer, install, clean, done.
     
  4. playethic thread starter macrumors member

    Joined:
    Aug 6, 2007
    Location:
    Vancouver, Canada
    #4
    I will check Avast.

    Re the second part of your message, I don't understand sorry...I download the Firefox installer onto a USB drive, then re-install it from the USB drive to the laptop again??? Sorry if I'm being thick...
     
  5. aristobrat macrumors G4

    Joined:
    Oct 14, 2005
    #5
    I'd try rebooting the Mac in Safe Mode (hold the SHIFT key down while it's booting). Once in Safe Mode, try going into Safari Preferences and checking the extensions...
     
  6. playethic thread starter macrumors member

    Joined:
    Aug 6, 2007
    Location:
    Vancouver, Canada
    #6
    Tried safe mode; no Avast

    I just tried safe mode but unfortunately after that reboot the malware popup was still there and System Preferences still greyed out and not clickable.

    I looked at Avast but it looks like it's for PCs only. There was a Mac option called TuneUpMac or something and I tried it but it wouldn't let me install Firefox to a USB drive, had to have Mac OSX.
     
  7. Lonewolf710 macrumors newbie

    Joined:
    Oct 30, 2010
    #7
    Had same problem

    I found this fix online.

    First Force Quit Safari.

    The hold down the Shift key and open Safari.

    Then I clear my history.
     
  8. playethic thread starter macrumors member

    Joined:
    Aug 6, 2007
    Location:
    Vancouver, Canada
  9. yankeefan15 macrumors newbie

    Joined:
    Dec 2, 2014
    #9
    Safari scam

    You guys are total lifesavers..could not figure out how to fix my browser..the shift and clear history option fixed it. Never experienced anything like this before and almost got sucked into the scam..the woman on the other line was trying way to hard to get information from me..God knows how many poor SOBs have been suckered by these parasites. Thanks so much. Another thing I've been experiencing on firefox is these yahoo DNS errors..infuriating..have not been able to use firefox because of it and it is an excellent browser too. I do I get rid of this nonsense as well. So far you saved me a trip to a tech..just hope I don't have to reconsider it.:apple:
     
  10. Helmax macrumors newbie

    Joined:
    Jun 26, 2015
    #11
    Thank you for this!!! You saved me!
     

Share This Page