First off, I would like to apologize if this thread is already on here or if I am posting in a spot where it shouldn't be. This didn't happen to me, cuz I'm not dumb enough to hit ok on popup screens, but I also cant figure out how to fix it for this girl I know. This girl I know wanted to download Skyp so she put it in the address bar and typed it wrong and the site she ended up going to was one of those fake site with a popup that said congrats you won. She clicked ok. Now everytime she gets on Safari she can only go to that screen no matter what. She has forced quit, restarted, and shutdown the computer to try different things. All the options on safari are lighted out so they cant be clicked. I thought she could just clear the cache or change the homepage and that might fix it, but she cant get into the preferences. This is her only browser for her Mac. I'm wondering if anyone else has any suggestions of what to do, or should she jus go to the apple store and ask them. Thanks ahead of time for any help or suggestions someone might have.