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mattg3

macrumors 6502
Original poster
Dec 8, 2010
411
9
ma.
After downloading IOS Monterey I found my safari in my 2017 27 inch iMac hanging up and not loading however at times it was fine.It kept doing this so I downloaded IOS Ventura however it does the same thing-it bounces and finally stops but does not load.When I right click on its options it says its open and I can force close it. I do but problem still exists.Sometimes restarting or shutting down fixes it bit then problem continues. I want to buy a new iMac but I fear using Time Machine to back up my content since I will be backing up this safari problem and importing it into a new iMac. Have never had a problem with iMacs using them for 14 years. Any help in fixing this safari issue would be greatly appreciated.
 

mattg3

macrumors 6502
Original poster
Dec 8, 2010
411
9
ma.
You should try starting with these steps first, if you have not (looks like you have done everything up to step 3).
Thank you--I got everything done except for last step where I cant find an exact com.Apple.Safari.plist. There are six Safari plist things and I fear moving them to trash but I list them here 1Password.ent. 2 safe browsing 3 sandbox oker 4 bookmark ent 5 cloud hi ent 6 services. Not sure which of these plist to move to trash. Thanks for your help
 

hobowankenobi

macrumors 68020
Aug 27, 2015
2,040
837
on the land line mr. smith.
No improvement yet?

.plist files are just preferences. You don't have to delete them, just move them to a different location (moving them to the trash counts). I typically make a folder for each location they came from, so I can return them if needed.

When a .plist file is removed, the associated application or service simply makes a new default one...which can solve problems if a preference has become corrupted somehow.

If pulling the preference files does not help, next you can check for any third-party add-ons. Note that the ~ symbol means your user name in the file path.

Delete Third-party Add-ons​


  1. Apple Support warns that third-party add-ons can cause Safari to quit, run slowly or have other performance issues. Check the add-ons installation package for an uninstall feature, or manually remove the add-on files from the root-level and user-level libraries in Finder. Locate the following folders in your root-level Library folder and browse their contents for any third-party add-on files. Move them to the Trash, but do not delete them.

    /Library/Internet Plug-Ins/ /Library/Input Methods/ /Library/InputManagers/ /Library/ScriptingAdditions

    Locate the following folders in the user-level Library in your Home folder:

    ~/Library/Internet Plug-Ins/ ~/Library/Input Methods/ ~/Library/InputManagers/ ~/Library/ScriptingAdditions

    Open each folder and move any third-party add-on files to the Trash. Do not delete them.

    Reopen Safari. If Safari opens, replace the files one at a time, retesting Safari after replacing each file. Delete any files causing the problem. You can replace files by right-clicking them in the Trash and selecting the "Put Back" option.
 

mattg3

macrumors 6502
Original poster
Dec 8, 2010
411
9
ma.
No improvement yet?

.plist files are just preferences. You don't have to delete them, just move them to a different location (moving them to the trash counts). I typically make a folder for each location they came from, so I can return them if needed.

When a .plist file is removed, the associated application or service simply makes a new default one...which can solve problems if a preference has become corrupted somehow.

If pulling the preference files does not help, next you can check for any third-party add-ons. Note that the ~ symbol means your user name in the file path.

Delete Third-party Add-ons​


  1. Apple Support warns that third-party add-ons can cause Safari to quit, run slowly or have other performance issues. Check the add-ons installation package for an uninstall feature, or manually remove the add-on files from the root-level and user-level libraries in Finder. Locate the following folders in your root-level Library folder and browse their contents for any third-party add-on files. Move them to the Trash, but do not delete them.

    /Library/Internet Plug-Ins/ /Library/Input Methods/ /Library/InputManagers/ /Library/ScriptingAdditions

    Locate the following folders in the user-level Library in your Home folder:

    ~/Library/Internet Plug-Ins/ ~/Library/Input Methods/ ~/Library/InputManagers/ ~/Library/ScriptingAdditions

    Open each folder and move any third-party add-on files to the Trash. Do not delete them.

    Reopen Safari. If Safari opens, replace the files one at a time, retesting Safari after replacing each file. Delete any files causing the problem. You can replace files by right-clicking them in the Trash and selecting the "Put Back" option.
Thanks
 
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