Safari Web Content quit unexpectedly - Parental Controls problem with Google Docs

Discussion in 'macOS' started by Mal, Aug 20, 2012.

  1. Mal macrumors 603

    Mal

    Joined:
    Jan 6, 2002
    Location:
    Orlando
    #1
    I'm trying to troubleshoot an issue with Parental Controls and Google Docs in Safari on Mountain Lion (problem may exist in Lion as well, not sure and don't have an easy way to test). A client of mine has a daughter enrolled in a local private school, and they have an account set up for her in Google Apps. Most of it works fine, but when they try to load a document, even a blank brand-new one, in Google Drive, Safari crashes and the crash report states that "Safari Web Content has crashed".

    This account has Parental Controls enabled, and the client has no interest in disabling the Parental Controls, but creating an exception for whatever is being blocked would be fine if we can find it. I know it's connected to the Parental Controls because if we disable them, it loads the document fine. I also tested on my laptop, and the same problem happens if I enable Parental Controls, but if I turn them back off, everything works fine.

    According to some forum threads I found via Google, many people have run into a problem where it was trying to connect to a server at 1e100.net, and if they added a rule in the Parental Controls to let that connection through, everything worked fine. This does not work in this case, however, but it's my theory that there may be a similar issue at play here. I can't find what other server it may be connecting to, however, because it doesn't save any logs of blocked access when it crashes, and if I load the page in other browsers, it loads fine but doesn't give me any clues as to any other servers it may be attempting to connect to. I wish Safari still had the Activity Window, because that might have helped me here, but since I don't have that, I'm out of ideas.

    Any help would be greatly appreciated!

    jW
     
  2. Mal thread starter macrumors 603

    Mal

    Joined:
    Jan 6, 2002
    Location:
    Orlando
    #2
    An update: this doesn't only apply to the school's domain, it crashes on my computer with my own standard Google Drive account. Still can't figure out why. If I turn off Parental Controls, all is well, but if I turn them back on, I cannot successfully open any documents from Google Drive. Safari crashes within 10-15 seconds after opening the document initially, if not sooner.

    jW
     
  3. BrianBaughn macrumors 601

    BrianBaughn

    Joined:
    Feb 13, 2011
    Location:
    Baltimore, Maryland
    #3
    I'm just going to quickly throw this out there...not sure if it's applicable now.

    http://support.apple.com/kb/HT2900

    According to the article, this applies to 10.5 & 10.6, but read the note about https down the page.
     
  4. Mal thread starter macrumors 603

    Mal

    Joined:
    Jan 6, 2002
    Location:
    Orlando
    #4
    Thanks, I tried that, but no change. It actually works fine under 10.6, but not under 10.8 (haven't had a chance to try it on a machine still running 10.7 yet).

    jW
     
  5. gedeyenite macrumors newbie

    Joined:
    Sep 11, 2012
    #5
    Work Around

    This used to happen in 10.6 (might have been 10.5) and there was a way to enter a specific URL into the Parental Controls allowed website to get google products working.

    This trick didn't work in 10.8.

    I can't help but think the lessening love between Apple and Google has Apple caring less for getting google products to work in Safari. They should know that many of their users still use Google AND OSX.

    So I tried installing CHROME on my son's Parental-Controller account. I allowed Chrome through Parental Controls and Google Docs opens fine for use on his account (in Chrome) now.

    I hope that helps.

    Murph
     
  6. Mal thread starter macrumors 603

    Mal

    Joined:
    Jan 6, 2002
    Location:
    Orlando
    #6
    Thanks. Can't say it helps my customer, but it's confirmation of what I suspected. I already loaded Chrome on there so they can use that.

    jW
     
  7. greenedan macrumors newbie

    Joined:
    Aug 30, 2013
    #7
    Parental controls and google Documents

    Mal, I hope this response is not to late as it has been a year.

    If the establishment you are speaking of has a firewall meant to filter content that is of adult relation, the following will work for you:

    Under Parental controls->Web you will want to select "Allow unrestricted access websites" (this will still allow you to have Parental controls enabled and restrict access to everything but the web which should be done by a firewall)

    The reason Safari crashes is because it does not know what to do with the location you are at and the rules defined by Parental Controls.

    This is a completely viable option if the Client has a Firewall setup to filter adult or unrelated content.
     

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