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HeyKatie

macrumors 6502a
Original poster
Sep 7, 2012
547
85
I am running a late 2011 MBP 15' and for the past 3 months whenever I have tried to use Safari it opens but then imminently freezes ie the spinning beach ball or a page starts loading and then stops. Is there a fix for this so that I can start to use it again? I've been using Firefox/Chrome and I'd love to go back to Safari since it's not such a battery hog.
 

throAU

macrumors G3
Feb 13, 2012
9,033
7,189
Perth, Western Australia
If that fails and there's a serious problem with your machine, reinstalling OS X is actually no as bad as you may think, so long as you have a decent data plan.
 

Taz Mangus

macrumors 604
Mar 10, 2011
7,815
3,504
That is not an option in Safari 8 but thank you

Try this and see if it helps:
  • Exit Safari.
  • Hold the the option-key and click on "Go" in the menubar, select "Library" from the pull down menu. This will bring up a finder window and place yo un your user account Library folder.
  • Select Caches folder.
  • Drag the folder named "com.apple.Safari" to the trash.
  • Reboot and login back in.
 

HeyKatie

macrumors 6502a
Original poster
Sep 7, 2012
547
85
Try this and see if it helps:
  • Exit Safari.
  • Hold the the option-key and click on "Go" in the menubar, select "Library" from the pull down menu. This will bring up a finder window and place yo un your user account Library folder.
  • Select Caches folder.
  • Drag the folder named "com.apple.Safari" to the trash.
  • Reboot and login back in.

Nope :( It's the spinning beach ball on the homepage of Netflix right now. I think I may just have to reinstall Yosemite again even though I did that already earlier last month when my logic board was replaced.
 

Taz Mangus

macrumors 604
Mar 10, 2011
7,815
3,504
Nope :( It's the spinning beach ball on the homepage of Netflix right now. I think I may just have to reinstall Yosemite again even though I did that already earlier last month when my logic board was replaced.

See if any of these help:
  • Open the Disk Utility app, Repair Permissions and reboot.
  • Create a new user account, reboot and login to the new user account. Does the issue still happen in the new user account?
 

HeyKatie

macrumors 6502a
Original poster
Sep 7, 2012
547
85
I didn't repair disk permission but I did make a new user account and safari works fine on it. I'm going to try a repair now so hopefully I can use it on my own account.

Edit: Did a repair and it still acting up. Looks like a clean install will be happening.
 
Last edited:

Taz Mangus

macrumors 604
Mar 10, 2011
7,815
3,504
I didn't repair disk permission but I did make a new user account and safari works fine on it. I'm going to try a repair now so hopefully I can use it on my own account.

Edit: Did a repair and it still acting up. Looks like a clean install will be happening.

If it works in a new user account then doing a clean install won't resolve the issue if your restore your user account from a time machine backup because you will be copying back the same files you have now in your account. Something in your user account is corrupted. Try this:
  • Exit Safari.
  • Hold down the option-key, select "Go" from the menubar, select "Library".
  • In the finder window drag the "Safari" folder to you desktop.
  • In the finder window, select "Preference" folder, drag "com.apple.Safari.plist" and "com.Apple.Safari.Extensions.plist" to your desktop.
  • Open System Preferences->Users and Groups.
  • Select the "Login Items".
  • Remove all items listed.
  • Reboot and login again. Now try Safari and see if the issue still exists.
 
Last edited:

HeyKatie

macrumors 6502a
Original poster
Sep 7, 2012
547
85
If it works in a new user account then doing a clean install won't resolve the issue if your restore your user account from a time machine backup because you will be copying back the same files you have now in your account. Something in your user account is corrupted. Try this:
  • Exit Safari.
  • Hold down the option-key, select "Go" from the menubar, select "Library".
  • In the finder window drag the "Safari" folder to you desktop.
  • In the finder window, select "Preference" folder, drag "com.apple.Safari.plist" and "com.Apple.Safari.Extensions.plist" to your desktop.
  • Open System Preferences->Users and Groups.
  • Select the "Login Items".
  • Remove all items listed.
  • Reboot and login again. Now try Safari and see if the issue still exists.

I don't have this
 

HeyKatie

macrumors 6502a
Original poster
Sep 7, 2012
547
85
It worked! Thank you thank you thank you! Can I move those folders back now?
 

Taz Mangus

macrumors 604
Mar 10, 2011
7,815
3,504
It worked! Thank you thank you thank you! Can I move those folders back now?

Yes. You can now add back the items you had in the Login Items one at time until you find the item that was causing the issue. You will need to login out and log back in after you add an item in your Login Items again.

Glad I was able to help.
 
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