I was in the London store purchasing my new macbook pro which I was very excited about. A pretty salesperson was putting the box in a bag and before I knew it she was on the floor along with my brand new laptop. Of course being a gentleman I went over to the laptop to see if it was alright. No only joking I helped her of course, after five minutes of her coming around I checked on the laptop and it didnt look good. Thank god Apple gave me a brand new one and a free mighty mouse for all the hassle. Excellent service and changed the day up a bit. Not that £1200 down didnt do that. Anyway buy a mac they are awesome. But maybe order it from the internet.