iPhone 7/Plus Same glitch on 2 iPhone’s

[daynoock]

My girlfriends iPhone froze up earlier in the week and after a hard reset it got stuck on the Apple logo screen, it only came back on after restoring via iTunes, then randomly the camera would freeze after taking a photo and if she called anyone she couldn’t hear anything and they couldn’t hear her, if you try a reboot it takes like 10minutes to come on and the screen flashes every few minutes.

She takes it to Apple and they say there’s a hardware fault and replaced the phone, she restores the phone from a backup and the same thing happens again, freezes in camera and calls are silent, so we restore it from a different back up, works fine for a few hours and then same thing again.

I know it’s unlikely but possible that 2 iPhone 7’s have the same hardware fault, could it be something to do with her Apple ID or backups? Has anyone heard of this or anything similar?

 

[Krayzkat]

Maybe there is something wrong with her back ups? Ie they’ve have corrupted files and/or malicious content

 

[Newtons Apple]

Common sense would say it could be the back up for sure.

 

[daynoock]

Potentially, we’ve set it up as a new phone and it’s still having the same issues. going into Apple with it today

 

[jav6454]

Tell us what happened at Apple.

 

[NoBoMac]

While the phone is up and running, check what version iOS the phone is at. Sounds a lot like the Springboard crashes that were happening with early v11 that was fixed with 11.0.2(?). You'd think that a refurb from Apple would be on something a little more recent iOS-wise, but, guess anything is possible.

11.2 has the Month 13 Springboard fix, but if you have this issue, device would be crash more frequently.