Hi, Hope someone can help..... Got a new external Firewire DVD burner(Samsung SH-S182)also has USB ports, hoooked it up to my eMac(10.4.9) but I can't get it to be recognized by my Mac.All it says is 'unknown device'. I make a 'burn' folderand put in a few items but it just won't get recognized, only the internal CD rom drive will be recognized. I even swapped a new Pioneer S-711 but even that won't show up! I've tried both Firewire and USB connections. I even went to the Apple store and had them hook it up to the new Mac....still not recognized. This thing is brand new. The person I bought it from says they don't know how to fix this problem..... I don't have a PC to try that, but I don't think my eMac will recognoze ANY dvd external burner. What can I do??? Thanks for ANY help you might have!!