Samsung T5

[collaboration]

I'm getting an error message from Samsung Portable SSD app saying "No Samsung Portable SSD is connected".

I have been using this SSD for awhile and had no problems with my old MacBook, and it wouldn't work on my new MacBook.

Anyone had the same or similar issues, and could you share how you have fixed this issue?

I have searched and googled but no luck with any of their processes.

Thanks

 

[Fishrrman]

My advice:
1. Take the Samsung software OFF OF the drive. Get rid of it.
2. After that's done, use Disk Utility to erase it

Some external drives (like this one) come with pre-installed software from the manufacturer.
Almost always, the drives will work BETTER with Macs if you remove this software and then erase the drive to Mac OS format.

 

[chrfr]

My advice:
1. Take the Samsung software OFF OF the drive. Get rid of it.
2. After that's done, use Disk Utility to erase it

Some external drives (like this one) come with pre-installed software from the manufacturer.
Almost always, the drives will work BETTER with Macs if you remove this software and then erase the drive to Mac OS format.

The Samsung software is necessary for firmware updates.

 

[chabig]

The Samsung software is necessary for firmware updates.

You need the Samsung app to update firmware. You do not need Samsung software on the drive. Fishrrman’s advice is sound.
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"No Samsung Portable SSD is connected".

Is the drive mounted (i.e., showing on the Desktop)? It needs to be mounted to be visible to the system, I’m pretty sure.

If it’s not, try to mount it with Disk Utility.