i emailed att and got a reply:
Dear Mr. xxx,
Thank you for taking the time to e-mail the new AT&T in regards to your
iPhone switching from 3G to Movistar while at the Coast Guard Station
Point Loma in the parking lot and your wife?s LG Shine did not, and
getting a text message warning you of international charges and wanting
a technician out to check signals since it is no where near Mexico. I
apologize about the confusion and the inconvenience this is causing you.
My Name is Tia xxx and I am happy to help you with your inquiry. I
understand the urgency of resolving this quickly for you.
Mr. xxx, after reviewing your account, I did find that a text message
was sent to your device on 11/27/2008 warning you of international
charges. In your case, if you did not go outside of the United States,
then you were accidentally roaming. Accidental roaming frequently occurs
where coverage by two cellular operating companies overlaps. Overlapping
coverage is common because there are no distinct service lines between
carriers' cell sites. This includes when AT&T customers are traveling in
the U.S. near the Canada or Mexico borders. AT&T customers can be in the
U.S. near the border and pick up one of the Canada or Mexico roaming
partners? networks. Either of these situations can result in accidental
international roaming. The customer may incur international roaming
charges even though they have not traveled outside of the U.S. I set a
reminder for a representative to review your account for international
charges over the next two billing cycles, because international charges
can take up to 90 days to post to your account. You will be notified by
text messages if you were charged or not charged for international usage
and if it will be adjusted.
I hope we were able to resolve any issues and answer any questions you
had. If you need further assistance with this resolution, you may reply
to this email. If you would like assistance with a new question in the
future, please log in to your myWireless Account again and send a new
email.
AT&T Online Customer Care is unable to assist with email requests unless
these requests are submitted via the My Wireless section of
ATT.com/wireless. If you follow these steps to email us, this will make
sure your email was submitted properly and that you will get a response
to your question.
To send your request via email, please follow these steps:
1. Log in to your "My Wireless" page on att.com/wireless
2. Click on contact us, which is located by the search link on the top
right hand corner of page
3. Scroll down to bottom and select the link to email us.
4. Follow prompts to send us an email.
Have you heard about AT&T * Services? There are four services that we
currently offer. You can check your minutes by pressing *646#, then
pressing the call button. You can check your data usage by pressing
*3282#, then pressing the call button. You can check your balance by
pressing *225#, then call. You can also make a payment by pressing *729,
then call. This service is available 24 hours a day/7 days a week and it
is free of charge.
Mr. xxx, we greatly appreciate the opportunity to serve you. We
appreciate that you have been a customer on this particular account
since 08/04/2008. Please let us know if we can assist in any other way,
and thank you for choosing AT&T. I hope that you are enjoying your
service thus far and hope that you continue to enjoy the great service
AT&T is committed to provide.
Sincerely,
Tia xxx
AT&T
Online Customer Care Professional
