Ok I just want to rant about how complete garbage the customer service and support people are at Incase.
I ordered from them on October 9th and they sent a stupid new-age hipster email saying how I rock and how cool I am for ordering from them and that was the last I ever heard from them. They never shipped the product, never e-mailed me to say it was backordered or out of stock or delayed, and refused to respond to any e-mails, support tickets, or tweets I sent them. I e-mailed them three times (each time a few days apart) trying to find out whether they had even received my order or not, since it still had not shipped.
Instead of responding with an explanation of what's going on, they simply would mark my support ticket as resolved without even answering anything. They never sent a single e-mail or made any attempt to communicate with a long time customer of theirs. Today I found out from a friend that they tweeted about an issue they were having. After I looked at their twitter page, I was pretty surprised to see another customer ask them "Hello, do you answer your emails at all?"
They responded with "Emails? What's that?"
I understand that businesses can have issues from time to time and especially during the launch week of a new iPhone, but how long does it take to write a quick note to a customer who is buying an overpriced piece of plastic from you? Their policies are pretty lame too. They say they take 3 business days to respond to an e-mail and they list a phone number which nobody answers. Why does it take 3 business days to respond to an e-mail? Charging $35 for a piece of plastic, not having the overhead of any physical retail stores, and you still can't hire enough staff to respond to an e-mail or pick up a phone call?
Anyways, I just wanted to give a heads up to everyone else in here who is considering buying from Incase. If you can avoid them, you will be happier. These guys are arrogant, obtuse, and don't really need or want your business.
I ordered from them on October 9th and they sent a stupid new-age hipster email saying how I rock and how cool I am for ordering from them and that was the last I ever heard from them. They never shipped the product, never e-mailed me to say it was backordered or out of stock or delayed, and refused to respond to any e-mails, support tickets, or tweets I sent them. I e-mailed them three times (each time a few days apart) trying to find out whether they had even received my order or not, since it still had not shipped.
Instead of responding with an explanation of what's going on, they simply would mark my support ticket as resolved without even answering anything. They never sent a single e-mail or made any attempt to communicate with a long time customer of theirs. Today I found out from a friend that they tweeted about an issue they were having. After I looked at their twitter page, I was pretty surprised to see another customer ask them "Hello, do you answer your emails at all?"
They responded with "Emails? What's that?"
I understand that businesses can have issues from time to time and especially during the launch week of a new iPhone, but how long does it take to write a quick note to a customer who is buying an overpriced piece of plastic from you? Their policies are pretty lame too. They say they take 3 business days to respond to an e-mail and they list a phone number which nobody answers. Why does it take 3 business days to respond to an e-mail? Charging $35 for a piece of plastic, not having the overhead of any physical retail stores, and you still can't hire enough staff to respond to an e-mail or pick up a phone call?
Anyways, I just wanted to give a heads up to everyone else in here who is considering buying from Incase. If you can avoid them, you will be happier. These guys are arrogant, obtuse, and don't really need or want your business.
