You're at the helm of a two hundred twenty billion dollar company. You have two million new iPhones out there, representing around a billion dollars in revenue. You have RAVE reviews about the product, including but not limited to major improvements in its RF performance. You have a small but vocal group of people who are apoplectic over what happens when you hold it in a particular way (I stipulate that a natural way to hold the phone can indeed produce difficulties). Your primary obligation is to your shareholders, who want revenue but who are also sympathetic to the fact that brand damage costs money. What. Do. You. Do?