SBBOD and when to give up...

HamletRL

macrumors newbie
Original poster
Jun 21, 2015
4
0
I am attempting to recover from what appears to have been a power surge two nights ago. I am left with the infamous Spilling Beach Ball of Death (SBBOD), but what is weird about it is that it only appears to affect my admin account, not when in Safe Mode and not via a Guest account. I am missing something and can use some help before I throw in the towel and am forced to drop off my MacBook Pro to the Geek Squad (and wait an eternity to get it back).

I have a MacBook Pro i7, mid-2012, quad-core with 8GB of RAM. When the power surge hit, it scrambled my screen, and we lost cable, internet, phone service at the house. Later, after the internet was back, I attempted to log in as normal but after selecting the admin account, the unit freezes and I have the SBBOD. I have tried to cull through several forums and have tried the following:
- Disconnected all other hardware attached to the MacBookPro
- Did Apple Hardware Test -- no problem found
- Ran Keychain First Aid -- no problem
- Got into Safe Mode and removed all non-essential startup apps (only what I recognized)
- Looked at Activity Monitor (but I didn't know what I was looking at, and then again, it was in Safe Mode)
- Verified/Repaired permissions -- no problem found
- Did Disk Repair -- no problem

I am able to set up another admin account, which seems to be fine (no SBBOD), but now I'm faced with "giving up" and having to consider migrating all my stuff to the new admin account and praying that I don't introduce the same issue.

I've seen a reference to plist and Library files, but know absolutely nothing about them. With so many things apparently right (no hardware or permission problems, and other accounts semi-functional), it appears that only a specific part of the original admin file is corrupted. I'd like to avoid having to do the migration if I can solve the original problem.

Any suggestions? Is the migration route the way to go?

Many thanks for any help...

Rick
 

Weaselboy

Moderator
Staff member
Jan 23, 2005
29,178
8,829
California
If it works in safe mode and does not work otherwise, that points to a startup or login items causing the problem. Safe mode bypasses any startup or login items. There are a couple places for startup items outside that login items screen, so you may have some items there.

Try this. Install and run the app Etrecheck. That will make an anonymized report showing all login or startup items. Post the report up here and we can take look at it for you and help.
 

HamletRL

macrumors newbie
Original poster
Jun 21, 2015
4
0
If it works in safe mode and does not work otherwise, that points to a startup or login items causing the problem. Safe mode bypasses any startup or login items. There are a couple places for startup items outside that login items screen, so you may have some items there.

Try this. Install and run the app Etrecheck. That will make an anonymized report showing all login or startup items. Post the report up here and we can take look at it for you and help.
Absolutely fantastic! I appreciate the quick response...
Got the app and generated the report...

Problem description:

Having problem with the spinning beach ball of death (SBBOD) when attempting to log into my admin account. This happened after a power surge. Does not appear to be a problem with this account in Safe Mode, nor with the guest account. Checked numerous things via suggestions on this forum and the Apple Support pages.



EtreCheck version: 2.2 (132)

Report generated 6/21/15, 1:50 PM

Download EtreCheck from http://etresoft.com/etrecheck



Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

Click the [Click to remove] links for help removing adware.



Hardware Information: ℹ

MacBook Pro (15-inch, Mid 2012) (Technical Specifications)

MacBook Pro - model: MacBookPro9,1

1 2.6 GHz Intel Core i7 CPU: 4-core

8 GB RAM Upgradeable

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 12 - SN = D863035R1JZDGDLBY


Video Information: ℹ

Intel HD Graphics 4000

NVIDIA GeForce GT 650M - VRAM: 1024 MB


System Software: ℹ

OS X 10.10.3 (14D136) - Time since boot: 0:16:10


Disk Information: ℹ

APPLE HDD TOSHIBA MK7559GSXF disk0 : (750.16 GB)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 748.93 GB (623.94 GB free)

Core Storage: disk0s2 749.30 GB Online


MATSHITADVD-R UJ-8A8


USB Information: ℹ

Apple Inc. FaceTime HD Camera (Built-in)

Apple Computer, Inc. IR Receiver

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. Apple Internal Keyboard / Trackpad


Thunderbolt Information: ℹ

Apple Inc. thunderbolt_bus


Configuration files: ℹ

/etc/launchd.conf - Exists

/etc/hosts - Count: 1


Gatekeeper: ℹ

Mac App Store and identified developers


Adware: ℹ

Genieo, InstallMacAdware! [Click to remove]

More adware filesAdware! [Click to remove]


Kernel Extensions: ℹ

/Library/Application Support/Kaspersky Lab/KAV/Bases/Cache

[not loaded] com.kaspersky.kext.kimul.44 (44) [Click for support]



/System/Library/Extensions

[not loaded] com.devguru.driver.SamsungComposite (1.4.20 - SDK 10.6) [Click for support]

[not loaded] com.kaspersky.kext.klif (3.0.0d23) [Click for support]

[not loaded] com.kaspersky.nke (1.0.2d43) [Click for support]

[not loaded] com.onset.driver.HOBOkext (2.0.6 - SDK 10.10) [Click for support]



/System/Library/Extensions/ssuddrv.kext/Contents/PlugIns

[not loaded] com.devguru.driver.SamsungACMControl (1.4.20 - SDK 10.6) [Click for support]

[not loaded] com.devguru.driver.SamsungACMData (1.4.20 - SDK 10.6) [Click for support]

[not loaded] com.devguru.driver.SamsungMTP (1.4.20 - SDK 10.5) [Click for support]

[not loaded] com.devguru.driver.SamsungSerial (1.4.20 - SDK 10.6) [Click for support]



Problem System Launch Daemons: ℹ

[failed] com.apple.mtrecorder.plist

[failed] com.apple.watchdogd.plist [Click for details]


Launch Agents: ℹ

[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[not loaded] com.adobe.AdobeCreativeCloud.plist [Click for support]

[not loaded] com.amazon.sendtokindle.launcher.plist [Click for support]

[not loaded] com.google.keystone.agent.plist [Click for support]

[not loaded] com.oracle.java.Java-Updater.plist [Click for support]

[not loaded] com.rosettastone.rosettastonedaemon.plist [Click for support]

[not loaded] org.macosforge.xquartz.startx.plist [Click for support]


Launch Daemons: ℹ

[not loaded] com.adobe.fpsaud.plist [Click for support]

[not loaded] com.fitbit.galileod.plist [Click for support]

[not loaded] com.google.keystone.daemon.plist [Click for support]

[not loaded] com.kaspersky.kav.plist [Click for support]

[not loaded] com.microsoft.office.licensing.helper.plist [Click for support]

[not loaded] com.oracle.java.Helper-Tool.plist [Click for support]

[not loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]

[not loaded] com.starfield.backupservice.plist [Click for support]

[not loaded] org.macosforge.xquartz.privileged_startx.plist [Click for support]


User Launch Agents: ℹ

[not loaded] com.adobe.ARM.[...].plist [Click for support]

[not loaded] com.adobe.ARM.[...].plist [Click for support]

[not loaded] com.akamai.single-[redacted]-client.plist [Click for support]

[not loaded] com.amazon.cloud-player.plist [Click for support]

[not loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist [Click for support]

[not loaded] com.genieo.completer.download.plist Adware! [Click to remove]

[not loaded] com.genieo.completer.ltvbit.plist Adware! [Click to remove]

[not loaded] com.genieo.completer.update.plist Adware! [Click to remove]

[not loaded] com.google.Chrome.framework.plist [Click for support]

[not loaded] com.spotify.webhelper.plist [Click for support]


User Login Items: ℹ

WorkspaceUpdate Application Hidden (/Applications/Workspace/WorkspaceUpdate.app)

Dropbox Application (/Applications/Dropbox.app)

HP Installer UNKNOWN Hidden (missing value)

Google Drive Application (/Applications/Google Drive.app)

AdobeResourceSynchronizer Application Hidden (/Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/Support/AdobeResourceSynchronizer.app)

Google Chrome Application Hidden (/Applications/Google Chrome.app)

Autodesk 360 Application Hidden (/Applications/Autodesk/Autodesk 360.app)

EvernoteHelper Application (/Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app)

Fitbit Connect Menubar Helper Application (/Applications/Fitbit Connect.app/Contents/MacOS/Fitbit Connect Menubar Helper.app)

KiesAgent Application Hidden (/Applications/Kies.app/Contents/MacOS/KiesAgent.app)

fuspredownloader Application Hidden (/Users/[redacted]/Library/Application Support/.FUS/fuspredownloader.app)


Internet Plug-ins: ℹ

Google Earth Web Plug-in: Version: 7.1 [Click for support]

Default Browser: Version: 600 - SDK 10.10

AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 [Click for support]

FlashPlayer-10.6: Version: 17.0.0.188 - SDK 10.6 [Click for support]

AdobePDFViewerNPAPI: Version: 11.0.11 - SDK 10.6 [Click for support]

Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]

Flash Player: Version: 17.0.0.188 - SDK 10.6 Outdated! Update

QuickTime Plugin: Version: 7.7.3

SharePointBrowserPlugin: Version: 14.5.1 - SDK 10.6 [Click for support]

AdobePDFViewer: Version: 11.0.11 - SDK 10.6 [Click for support]

GarminGpsControl: Version: 4.0.4.0 Release - SDK 10.6 [Click for support]

JavaAppletPlugin: Version: Java 8 Update 45 Check version



User internet Plug-ins: ℹ

WbeTools64_14: Version: 1.0.23.53 © 2013 - SDK 10.6 [Click for support]

WebEx64: Version: 1.0 - SDK 10.6 [Click for support]

CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Click for support]

Picasa: Version: 1.0 - SDK 10.4 [Click for support]

Google Earth Web Plug-in: Version: 7.1 [Click for support]

fileEditTool64_15: Version: 1.0.35.65 © 2013 - SDK 10.6 [Click for support]



Safari Extensions: ℹ

Virtual Keyboard

URL Advisor


3rd Party Preference Panes: ℹ

Akamai NetSession Preferences [Click for support]

Flash Player [Click for support]

Java [Click for support]

Tuxera NTFS [Click for support]


Time Machine: ℹ

Time Machine not configured!



Top Processes by CPU: ℹ

3% WindowServer

1% SystemUIServer

1% fontd

1% Google Chrome Helper(13)

0% taskgated


Top Processes by Memory: ℹ

1.35 GB Google Chrome Helper(13)

663 MB kernel_task

270 MB Evernote

180 MB iconservicesagent(2)

180 MB Google Chrome


Virtual Memory Information: ℹ

1.78 GB Free RAM

6.21 GB Used RAM

0 B Swap Used


Diagnostics Information: ℹ

Jun 21, 2015, 01:31:00 PM Self test - passed

Jun 20, 2015, 10:46:27 PM /Users/[redacted]/Library/Logs/DiagnosticReports/fontd_2015-06-20-224627_[redacted].crash

Jun 20, 2015, 10:46:16 PM /Users/[redacted]/Library/Logs/DiagnosticReports/fontd_2015-06-20-224616_[redacted].crash

Jun 20, 2015, 10:46:13 PM /Users/[redacted]/Library/Logs/DiagnosticReports/fontd_2015-06-20-224613_[redacted].crash

Jun 20, 2015, 08:40:57 PM /Library/Logs/DiagnosticReports/galileod_2015-06-20-204057_[redacted].crash

Jun 20, 2015, 08:22:43 AM /Users/[redacted]/Library/Logs/DiagnosticReports/cloudd_2015-06-20-082243_[redacted].crash

Jun 20, 2015, 04:57:19 PM /Users/[redacted]/Library/Logs/DiagnosticReports/fontd_2015-06-20-165719_[redacted].crash

Jun 20, 2015, 11:36:03 AM /Users/[redacted]/Library/Logs/DiagnosticReports/fontd_2015-06-20-113603_[redacted].crash

Jun 19, 2015, 10:09:37 AM /Users/[redacted]/Library/Logs/DiagnosticReports/garcon_2015-06-19-100937_[redacted].crash
 

Weaselboy

Moderator
Staff member
Jan 23, 2005
29,178
8,829
California
Adware: ℹ

Genieo, InstallMacAdware! [Click to remove]

More adware filesAdware! [Click to remove]
Looks like you have some adware installed there for starters. Use the app AdwareMedic to get rid of it and see if that helps.

I would also uninstall the Kaspersky AV stuff. Use ClamXAV is you want to run an AV package.

There are also some crash logs there related to fontd. Try running Font Book app and select all fonts then validate the fonts and also check for duplicates. You will see both those options in the app's menus.

If that does not fix things, you only option is to work your way through removing some of those launch daemon and launch agent process until you find the one causing the problem.

It looks like you ran Etrecheck from safe mode. Run it again in regular mode if you can. Then the report will show which of those launch items are actually running and that will help you narrow it down.

You do have a lot of third party launch/startup items there.
 

HamletRL

macrumors newbie
Original poster
Jun 21, 2015
4
0
Weaselboy...
I have good news... and more good news.
I got some additional feedback that suggested I do a SMC reset, which I understand is System Management Controller. It appears to have worked, and I am now able to log into my admin account without being frozen by the SBBOD.

The following is the EtreCheck report after having run the SMC reset and doing the things you suggested in your last post. I appreciate your insight into the this.

Rick
==============================

Problem description:

This is the “post” version of EtreCheck.app after the SMC reset was done and seemed to correct most of my problems. Per direction from Weaselboy, who I am seriously writing in as my beneficiary, I deleted Adware, uninstalled Kaspersky AV and ran the Font Book app. I’d appreciate any further feedback on the following report. I’m not used to “looking under hood”, so to speak, and appreciate learning.



Rick



EtreCheck version: 2.2 (132)

Report generated 6/21/15, 3:33 PM

Download EtreCheck from http://etresoft.com/etrecheck



Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.



Hardware Information: ℹ

MacBook Pro (15-inch, Mid 2012) (Technical Specifications)

MacBook Pro - model: MacBookPro9,1

1 2.6 GHz Intel Core i7 CPU: 4-core

8 GB RAM Upgradeable

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 12 - SN = D863035R1JZDGDLBY


Video Information: ℹ

Intel HD Graphics 4000

NVIDIA GeForce GT 650M - VRAM: 1024 MB

Color LCD 1440 x 900

A150X1 832 x 624 @ 75 Hz


System Software: ℹ

OS X 10.10.3 (14D136) - Time since boot: 0:35:52


Disk Information: ℹ

APPLE HDD TOSHIBA MK7559GSXF disk0 : (750.16 GB)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 748.93 GB (630.36 GB free)

Core Storage: disk0s2 749.30 GB Online


MATSHITADVD-R UJ-8A8


USB Information: ℹ

VIA Labs, Inc. 4-Port USB 3.0 Hub

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Computer, Inc. IR Receiver

Fitbit Inc. Fitbit Base Station


Thunderbolt Information: ℹ

Apple Inc. thunderbolt_bus


Configuration files: ℹ

/etc/hosts - Count: 1


Gatekeeper: ℹ

Mac App Store and identified developers


Kernel Extensions: ℹ

/System/Library/Extensions

[not loaded] com.devguru.driver.SamsungComposite (1.4.20 - SDK 10.6) [Click for support]

[not loaded] com.onset.driver.HOBOkext (2.0.6 - SDK 10.10) [Click for support]



/System/Library/Extensions/ssuddrv.kext/Contents/PlugIns

[not loaded] com.devguru.driver.SamsungACMControl (1.4.20 - SDK 10.6) [Click for support]

[not loaded] com.devguru.driver.SamsungACMData (1.4.20 - SDK 10.6) [Click for support]

[not loaded] com.devguru.driver.SamsungMTP (1.4.20 - SDK 10.5) [Click for support]

[not loaded] com.devguru.driver.SamsungSerial (1.4.20 - SDK 10.6) [Click for support]



Problem System Launch Daemons: ℹ

[failed] com.apple.mtrecorder.plist


Launch Agents: ℹ

[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[running] com.adobe.AdobeCreativeCloud.plist [Click for support]

[running] com.amazon.sendtokindle.launcher.plist [Click for support]

[loaded] com.google.keystone.agent.plist [Click for support]

[loaded] com.oracle.java.Java-Updater.plist [Click for support]

[running] com.rosettastone.rosettastonedaemon.plist [Click for support]

[loaded] org.macosforge.xquartz.startx.plist [Click for support]


Launch Daemons: ℹ

[loaded] com.adobe.fpsaud.plist [Click for support]

[failed] com.apple.spirecorder.plist

[running] com.fitbit.galileod.plist [Click for support]

[loaded] com.google.keystone.daemon.plist [Click for support]

[loaded] com.microsoft.office.licensing.helper.plist [Click for support]

[loaded] com.oracle.java.Helper-Tool.plist [Click for support]

[loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]

[running] com.starfield.backupservice.plist [Click for support]

[loaded] org.macosforge.xquartz.privileged_startx.plist [Click for support]


User Launch Agents: ℹ

[loaded] com.adobe.ARM.[...].plist [Click for support]

[loaded] com.adobe.ARM.[...].plist [Click for support]

[running] com.akamai.single-[redacted]-client.plist [Click for support]

[running] com.amazon.cloud-player.plist [Click for support]

[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist [Click for support]

[failed] com.google.Chrome.framework.plist [Click for support] [Click for details]

[loaded] com.spotify.webhelper.plist [Click for support]


User Login Items: ℹ

WorkspaceUpdate Application Hidden (/Applications/Workspace/WorkspaceUpdate.app)

Dropbox Application (/Applications/Dropbox.app)

HP Installer UNKNOWN Hidden (missing value)

Google Drive Application (/Applications/Google Drive.app)

AdobeResourceSynchronizer Application Hidden (/Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/Support/AdobeResourceSynchronizer.app)

Google Chrome Application Hidden (/Applications/Google Chrome.app)

Autodesk 360 Application Hidden (/Applications/Autodesk/Autodesk 360.app)

EvernoteHelper Application (/Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app)

Fitbit Connect Menubar Helper Application (/Applications/Fitbit Connect.app/Contents/MacOS/Fitbit Connect Menubar Helper.app)

KiesAgent Application Hidden (/Applications/Kies.app/Contents/MacOS/KiesAgent.app)

fuspredownloader Application Hidden (/Users/[redacted]/Library/Application Support/.FUS/fuspredownloader.app)


Internet Plug-ins: ℹ

Google Earth Web Plug-in: Version: 7.1 [Click for support]

Default Browser: Version: 600 - SDK 10.10

AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 [Click for support]

FlashPlayer-10.6: Version: 17.0.0.188 - SDK 10.6 [Click for support]

AdobePDFViewerNPAPI: Version: 11.0.11 - SDK 10.6 [Click for support]

Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]

Flash Player: Version: 17.0.0.188 - SDK 10.6 Outdated! Update

QuickTime Plugin: Version: 7.7.3

SharePointBrowserPlugin: Version: 14.5.1 - SDK 10.6 [Click for support]

AdobePDFViewer: Version: 11.0.11 - SDK 10.6 [Click for support]

GarminGpsControl: Version: 4.0.4.0 Release - SDK 10.6 [Click for support]

JavaAppletPlugin: Version: Java 8 Update 45 Check version



User internet Plug-ins: ℹ

WbeTools64_14: Version: 1.0.23.53 © 2013 - SDK 10.6 [Click for support]

WebEx64: Version: 1.0 - SDK 10.6 [Click for support]

CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Click for support]

Picasa: Version: 1.0 - SDK 10.4 [Click for support]

Google Earth Web Plug-in: Version: 7.1 [Click for support]

fileEditTool64_15: Version: 1.0.35.65 © 2013 - SDK 10.6 [Click for support]



3rd Party Preference Panes: ℹ

Akamai NetSession Preferences [Click for support]

Flash Player [Click for support]

Java [Click for support]

Tuxera NTFS [Click for support]


Bad Fonts: ℹ

Savoye LET.ttc: /Library/Fonts/Savoye LET.ttc




Time Machine: ℹ

Time Machine not configured!



Top Processes by CPU: ℹ

23% Google Chrome Helper(15)

6% WindowServer

1% Google Chrome

1% fontd

1% Creative Cloud


Top Processes by Memory: ℹ

1.69 GB Google Chrome Helper(15)

794 MB kernel_task

623 MB mds_stores

197 MB Google Drive

180 MB Google Chrome


Virtual Memory Information: ℹ

1.09 GB Free RAM

6.90 GB Used RAM

0 B Swap Used


Diagnostics Information: ℹ

Jun 21, 2015, 02:55:25 PM Self test - passed

Jun 21, 2015, 01:58:00 PM /Library/Logs/DiagnosticReports/WindowServer_2015-06-21-135800_[redacted].cpu_resource.diag [Click for details]

Jun 20, 2015, 10:46:27 PM /Users/[redacted]/Library/Logs/DiagnosticReports/fontd_2015-06-20-224627_[redacted].crash

Jun 20, 2015, 10:46:16 PM /Users/[redacted]/Library/Logs/DiagnosticReports/fontd_2015-06-20-224616_[redacted].crash

Jun 20, 2015, 10:46:13 PM /Users/[redacted]/Library/Logs/DiagnosticReports/fontd_2015-06-20-224613_[redacted].crash

Jun 20, 2015, 08:40:57 PM /Library/Logs/DiagnosticReports/galileod_2015-06-20-204057_[redacted].crash

Jun 20, 2015, 04:57:19 PM /Users/[redacted]/Library/Logs/DiagnosticReports/fontd_2015-06-20-165719_[redacted].crash

Jun 20, 2015, 11:36:03 AM /Users/[redacted]/Library/Logs/DiagnosticReports/fontd_2015-06-20-113603_[redacted].crash

Jun 20, 2015, 08:22:43 AM /Users/[redacted]/Library/Logs/DiagnosticReports/cloudd_2015-06-20-082243_[redacted].crash

Jun 19, 2015, 10:09:37 AM /Users/[redacted]/Library/Logs/DiagnosticReports/garcon_2015-06-19-100937_[redacted].crash
 

Weaselboy

Moderator
Staff member
Jan 23, 2005
29,178
8,829
California
Savoye LET.ttc: /Library/Fonts/Savoye LET.ttc
Yay! That is good news. Glad you are fixed up.

The only outstanding issue I see there is one font that may be corrupt. Try going into Font Book and select the font and see if you can repair (validate it).
 

glenthompson

macrumors 68000
Apr 27, 2011
1,929
128
Florida
I can't help with the original problem but something that's a red flag for me the the fact that Time Machine is not configured. I hope you are using something for regular, automatic backup. All hardware fails at sometime.
 

HamletRL

macrumors newbie
Original poster
Jun 21, 2015
4
0
I can't help with the original problem but something that's a red flag for me the the fact that Time Machine is not configured. I hope you are using something for regular, automatic backup. All hardware fails at sometime.
Thanks for the input. I've put Time Machine on my ToDo list for today.