Bought a cheap Canon printer...instructions were vague a best....no phone number offer by canon....called 800.652.2666 they said they were canon and in LA but guy had a thick accent. Says to to this site and download app and I will take care of everything...so he then says I am infected and for a mere $99 he can take care of me...had a hard time getting rid of his application. Finally got canon on phone and he says it happens all the time. The MX 492 is a horrible printer with an LCD unlit readout and demands you put in your wifi password using technology that is years old making it difficult at best . I am sending this junk back to merchant.