Help! I have a relative who mistakenly called up a company who popped up in Safari, and thought they were talking to Apple Support. This Company logged into their computer using LogMeInRescue and maybe something else. My relative is not a tech person so I'm unable to get much more info than this. And the fact this company wanted to charge a few hundred a year for a Service plan. What would be the next steps to take. The computer has been taken offline. And the old Router and Airports unplugged. Besides changing passwords from elsewhere, how can we scan the computer to find out what's on it. And the problem with scanning is a program would need to be downloaded and if connected to the Airport or Router it may still be monitored by this company. Which brings up, how do you connect online without compromising the situation again? Thanks for any help!!