Scanner not working with iMac

Discussion in 'Mac Accessories' started by MVWP, Jan 15, 2015.

  1. MVWP macrumors newbie

    Joined:
    Jan 6, 2013
    #1
    I'm wondering if anyone can help. I cannot get my HP Deskjet 2542 to scan using my 2012 Imac. I was able to do a workaround a few months ago when I had to scan a lot of documents to buy our new house. But now, it's utterly impossible.

    I've reinstalled drivers a few times and done all the "solutions" I could find, but it still won't scan. I finally upgraded from Mavericks (it wasn't working with Mavericks, so this was my last resort) to Yosemite today, in hopes it would work, but still, the same problem. What can I do? This printer/scanner is only about 6 months old, and goodness knows where the receipt even is.
     
  2. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
  3. MVWP thread starter macrumors newbie

    Joined:
    Jan 6, 2013
    #3
    Nope. Not in image capture or Preview, or in Preferences>Printers & Scanners. It just searches for a bit, then says there's an error. I've tried both wifi and USB. Printing works fine.
     
  4. MVWP thread starter macrumors newbie

    Joined:
    Jan 6, 2013
    #4
    It spends about 3-5+ minutes "searching" for the scanner each time, then says it's scanning an overview. Does that for another 5+ minutes, then eventually says "the overview scan failed to complete."
     
  5. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #5
    You don't have another mac or computer you can hook the scanner up do you?
     
  6. eduardrw macrumors 6502

    Joined:
    May 20, 2013
    #6
    Have you tried to connect the USB via a powered hub?
    Helped with my Epson Scanner.
     
  7. Fishrrman macrumors G5

    Fishrrman

    Joined:
    Feb 20, 2009
    #7
    Just wondering ... have you tried VueScan with it?
     
  8. glenthompson macrumors 68000

    glenthompson

    Joined:
    Apr 27, 2011
    Location:
    Virginia
    #8
    We got a HP printer/scanner free with my wife's imac. Don't remember the exact model. Could never get it to work wirelessly but it works fine via USB to a windows machine. Never worked reliably with OS X. HP's drivers for OS X are pretty lame.

    Makes me glad that I bought a ScanSnap for my routine scanning needs.
     

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