Scanner Trouble

Discussion in 'OS X Mavericks (10.9)' started by Newmacer2, Mar 10, 2014.

  1. Newmacer2 macrumors regular

    Joined:
    Aug 14, 2009
    Location:
    Denver Colorado
    #1
    Since downloading Maverick, my HP Scanner won't scan. It scans, but the resulting scan is totally black. I've downloaded the latest driver for my scanner and unplugged everything and replugged everything. It's an HP Photosmart C4780 printer/scanner. Any suggestions would be appreciated. Thanks.
     
  2. marcococo macrumors regular

    marcococo

    Joined:
    Sep 20, 2012
  3. chabig macrumors 68040

    Joined:
    Sep 6, 2002
  4. Newmacer2 thread starter macrumors regular

    Joined:
    Aug 14, 2009
    Location:
    Denver Colorado
    #4
    Yes to both questions

    My lamp is working fine. It scans beautifully and the image shows up on the screen. It just doesn't save as anything but black for photos and black with white lines for document.
     
  5. chabig macrumors 68040

    Joined:
    Sep 6, 2002
    #5
    That's good info. The original post didn't read that way to me. Still, I'm stumped. Try another user account on your Mac. See how the scanner works there. That may isolate the problem to your account, or show it to be system wide.
     
  6. Newmacer2 thread starter macrumors regular

    Joined:
    Aug 14, 2009
    Location:
    Denver Colorado
    #6
    Well, I'm more certain now than before that it has to do with Maverick. I found a work-around on another forum with Apple's "Image Capture" program.
    From looking at all the posts on that forum, it appears my problem is not that uncommon. I haven't read through all the posts yet, but I will as soon as I get all this stuff scanned I need for a legal matter. Here's the link to the aforementioned forum if anyone needs it. Thanks.
    https://discussions.apple.com/thread/5477965?tstart=0
    Hope I'm not breaking any rules by sending this. If so, just delete my post.
     
  7. Newmacer2 thread starter macrumors regular

    Joined:
    Aug 14, 2009
    Location:
    Denver Colorado
    #7
    It's a Maverick/HP

    I'm posting this to help others having the same problem. I've read through enough of the posts found in the above link and concluded that the problem is HP (and possibly others) not supporting the latest Apple software (Maverick). It has been suggested that this is to make you buy a new printer/scanner. I probably will someday but it won't be an HP product. I'm thinking that buying a scanner and a printer would be smarter than a multipurpose printer.
     

Share This Page