ScanSnap - Updater unable to find ScanSnap Manager?

Discussion in 'Mac Apps and Mac App Store' started by victorhooi, Jul 1, 2011.

  1. victorhooi macrumors member

    Mar 29, 2011

    I'm attempting to setup my Fujitsu ScanSnap 1500 on my Macbook, with OSX 10.7 Lion (11A494a).

    I downloaded ScanSnap_V22L11.dmg, and installed that successfully.

    I then rebooted my computer.

    I then downloaded ScanSnap_V30L23.dmg, and attempted to run that, and I got the error message:

    "Cannot run the update because the target ScanSnap Manager is not installed."

    Also, I noticed here:

    that they refer to a Help -> Online Updates option, however, this isn't available in my version of ScanAnp (V22L11), which is from 2008.

    And I can't seem to find a a full installer for any later version than V22L11 either.

    Has anybody else managed to update their version of ScanSnap Manager on Mac?


    Attached Files:

  2. billrush macrumors newbie

    Jul 5, 2011
    it does work

    Here's the solution that worked for me:

    js says:
    September 1, 2010 at 7:27 pm
    p.s. I had to add one step to your instructions: the V22L12 on the page you linked to being an upgrade, I had to first install Fujitsu’s V22L11 (non-upgrade, full install), available for download from their “ScanSnap Manager for Mac” page at:

    This is from Tech Envy

    The overall article is here and you have to read the article and the comments. The above is a quote from a comment:
  3. DustinT macrumors 68000


    Feb 26, 2011
    Ya, I just brought home a new scanner and the disk inside was for version 3.0 which installed fine. I hit the update button inside the app and it downloaded 3.2 which seems to be working fine.
  4. canadaduane macrumors newbie

    May 29, 2008
    Request a Download of ScanSnap

    It took me ages to discover that you can request a full download of the software here:

    You'll need the model and serial number from the back of the ScanSnap device to get authorization (via email).

    I then downloaded the latest "update" to the software (v.3.2L41 at the time of writing) and that brought me up to date.

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