Today, I received my configure to order 15" Macbook Pro. Unfortunately, when I took the plastic off, there was a small, but noticeable dent on the bottom. After opening the lid, I noticed a small scratch on the palm rest. The scratch remained after cleaning the area with a microfiber cloth I decided that I should give Apple a call. The Applecare gentleman mentioned that a dent may be a sign it was dropped. He then transferred me to sales where a lady offered me compensation if I were to keep the Macbook Pro. She explained that I could propose compensation or she could make an offer. I asked what she could offer. I declined the offer of a free Macbook Pro case combined with refund of $100 and asked for a replacement. I should receive a printable label for a FedEx pickup. The replacement will be sent with 2-3 day shipping , as was paid for originally (plus 1-3 days to make it). Overall, I'm a bit disappointed. Although, I am still anxiously awaiting my new Macbook Pro. I will update the post with turnaround time when I receive my package. Hopefully those with similar issues will find this useful. If you have a Macbook Pro with damage that appears to be cosmetic, I would recommend having a value in mind that you consider fair compensation before you make a call to Apple. Has anyone else be offered compensation or proposed compensation? Did you take it?