Scratch marks :-(

Discussion in 'iPhone' started by Sebastian88, Oct 22, 2012.

  1. Sebastian88 macrumors newbie

    Oct 22, 2012
    I have just joined and read some threads about scuff marks, mine has this too... Out of the box. I am wondering if there is a general rule about how much is deemed acceptable by Apple, like how many manufacturing faults are okay before they will replace. I am not close to an Apple store so don't want to drive if there is no hope... but I also feel ripped off. I guess I'm scared they will just say 'go away' because this seems to be a wide range problem.
  2. iproductsuser macrumors 6502a

    Apr 13, 2012
    Call them. They will do exchanges over the phone.
  3. Sebastian88 thread starter macrumors newbie

    Oct 22, 2012
    Okay, thank you :) I didn't realise they would do it over the phone! :)
  4. vastoholic macrumors 68000


    Jan 28, 2009
    Tulsa, OK
    General rule of thumb: If you have any problems or complaints, call Apple first. If they turn you down, then you can post on here (in one of the many pre-existing scratch/scuff threads) about your situation and see if anyone can offer additional help.

    Bottom line, always go to Apple first. They will be able to provide the most accurate information in the most timely fashion.
  5. Sedrick macrumors 68030


    Nov 10, 2010
    yeah, and delivered via email no doubt... ;)

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