Scratch on a new Macbook pro: the factory made it

Discussion in 'MacBook Pro' started by svenskadröm, Nov 4, 2009.

  1. svenskadröm macrumors newbie

    Joined:
    Nov 4, 2009
    Location:
    Italy
    #1
    Hi all,
    today I received my new MBP15, unpacked, opened the screen..and I found this:

    http://img20.imageshack.us/g/img0866v.jpg/

    :(

    it's not in relief, seems some defect in the aluminum, like metal fatigue..

    Is it common? No way to fix it?
     
  2. Greenman85 macrumors regular

    Joined:
    Jun 16, 2009
    #2
    get a new one. That's bs
     
  3. MBHockey macrumors 68040

    MBHockey

    Joined:
    Oct 4, 2003
    Location:
    New York
    #3
    The sooner you call the better. I received a MacBook Pro two years ago with the screen shattered and called immediately. They asked me if I had dropped the package upon receiving it, I said no (which I didn't), and they replaced it.
     
  4. jedivulcan macrumors 6502

    Joined:
    May 15, 2007
  5. rgarjr macrumors 603

    rgarjr

    Joined:
    Apr 2, 2009
    Location:
    Southern Cal
    #5
    although it's a very small gouch, it will bug you all the time if you dont take care of it.
     
  6. cfitz7111 macrumors 6502

    Joined:
    Jun 8, 2008
    #6
    You paid way too much money to have received that, call sooner then later though.
     
  7. iLog.Genius macrumors 601

    iLog.Genius

    Joined:
    Feb 24, 2009
    Location:
    Toronto, Ontario
    #7
    Something that obvious they will take care of it. Got my MacBook Pro with a dent that you probably wouldn't notice if you don't look at it from the right angle/light and very out of the way, near the edge of the left palm rest, and Apple exchanged it no problem.
     
  8. svenskadröm thread starter macrumors newbie

    Joined:
    Nov 4, 2009
    Location:
    Italy
    #8
    Thanks everyone.

    Knowing myself, I think I always look there every time I use it....if it were a car, I would have returned immediately to the dealer (unfortunately here is the apple online store..). I'll call them. The european centre is in the Netherlands, hope the whole thing don't last too much time...
     

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